Datacenter Administrator

Description

The NASA IT portfolio within the Federal Civilian IT sector at Leidos currently has an opening for a Windows 365 Virtual Desktop Engineer. This is primarily a telework position, but the ideal candidate will reside within reasonable commute distance from a NASA operating center and have flexibility to go on-site when needed for specific activities. This is an exciting opportunity to use your experience to support the NASA End-User Services and Technologies (NEST) mission. In this mission, we serve as an agile, trusted partner to transform, integrate, simplify, modernize, and safeguard NASA IT systems and data. And, above all else, continuously enhance the end-user experience.

This is a telework / work-from-home position, however qualified applicants must reside within reasonable commute distance from Johnson Space Center and have a means of transportation and availability to travel to Johnson Space Center for hands-on work, as needed (approximately 25% of time) with little or no advanced notice.

Primary Responsibilities
The primary responsibilities of this role are managing, monitoring and supporting the datacenter physical and virtual systems used to host NEST tools (collectively referred to as NEST infrastructure).

• Build, deploy and monitor performance of physical and virtual servers, storage devices, and virtual appliances.
• Provide physical (touch) support to install, repair, reconfigure and decommission NEST servers and storage devices.
• Create and maintain system inventory and configuration documentation.
• Monitor NEST infrastructure performance and capacity, and adjust as needed to ensure performance, availability and capacity targets are met.
• Collaborate with cross-functional teams(networking, security, identity, print, email, and endpoint support) to ensure seamless integration and alignment of NEST infrastructure with enterprise IT standards.
• Establish and execute testing protocolsto validate performance, security, and user experience prior to production rollout of new infrastructure systems.
• Implement automation and scriptingto streamline deployment, updates, and maintenance of NEST infrastructure.
• Provide Tier 3 supportfor escalated issues related to the servers, storage and applications that make up NEST infrastructure.
• Ensure all NEST infrastructure systems are configured in compliancewith organizational security policies, regulatory requirements, and industry best practices.
• Develop and deliver trainingand onboarding materials for IT support teams and end users.
• Create, maintain, and deploy server operating system images.
• Create, maintain, and deploy software packages for use on servers.
• Package, test, and deploy operating system, firmware and software updates to NEST infrastructure.
• Maintain 99.9% up-time for NEST servers and storage.
• Develop and execute test plans for software, hardware and operating system deployments
• Resolve incidents and fulfill requests in alignment with established program processes and in a timeframe that meets or exceeds SLA requirements for incident handling, request fulfillment and service availability (uptime).
• Work with vendors to resolve technical issues, monitor product roadmaps, and implement product changes.
• Provide support for other technologies and functions within the NEST Enterprise Operations team, such as endpoint and server backup utilities, remote support tools, and other duties as assigned.

Basic Qualifications.

• Bachelor's degree in computer science, Information Technology, or a related technical field and2+ years of relevant experience, orMaster's degreewith less than 2 years of relevant experience. Additional experience may be able to be substituted for a degree.
• Proven experienceimplementing and managing both physical and virtual servers
• Experience implementing and managing Red Hat Enterprise Linux server operating system
• Strong understanding VMWare vSphere, VMWare vCenter, Windows Server operating systems, and SolarWinds monitoring platform.
• Experience developing technical documentation, including architecture diagrams, configuration standards, and operational procedures.
• Advanced troubleshooting skillsacross Windows Server OS, networking, identity, and virtualization layers.
• Ability to collaboratewith cross-functional teams to support development of integrated solutions that meet business and technical requirements.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Deep technical knowledgein enterprise IT infrastructure, with a broad understanding of related domains such as security, networking, and identity management.
• Ability to obtain and maintain Public Trust.
• US Citizenship

Preferred Qualifications

• Microsoft certificationssuch as:
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • VMWare Certified Professional: VMWare vSphere Foundation Support / Administrator
  • VMWare Certified Professional: VMWare Cloud Foundation Support / Operations / Automation / Architect / Administrator
• Experience with automation toolssuch as PowerShell, Azure Automation, or Microsoft Graph API for managing server environments.
• Familiarity with Zero Trust security principlesand their application in server infrastructure.
• Knowledge of enterprise networking concepts, including virtual machines, SAN, DNS, SNMP, Active Directory, firewalls, and bandwidth optimization
• Understanding of licensing modelsand cost optimization strategies for server operating systems
• Background in ITIL-based service management, including incident, change, and configuration management processes.
• Experience working in regulated environments(e.g., government, healthcare, finance) with a focus on compliance and audit readiness.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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