Senior Billing & Collections Specialist (Remote)

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

Role Overview

The Senior Billing & Collections Specialist is responsible for the complete billing and collections lifecycle for DataBank's largest and most complex customer portfolios. This role ensures accuracy, timeliness, and compliance across all billing events - from contract activation through invoice generation, reconciliation, dispute management, and collections.

The ideal candidate has a strong command of large-scale billing operations, exceptional attention to detail, and has successfully navigated the complexities of accounts payable from some of the largest corporations in the world to ensure on time payment. The candidate has excellent cross functional communication and collaboration skills including working with Sales, Legal, Service Delivery, Systems Development, and Finance to improve processes or solve problems.

This is a senior individual contributor position - focused on account ownership, problem-solving, communication, and driving continuous improvement for managing DataBank's largest customer's billing and accounts payable requirements that often will vary customer to customer.

Key Responsibilities

Billing Operations

• Own end-to-end billing processes for assigned hyperscale or large enterprise accounts as assigned by management, ensuring accurate and timely invoicing for recurring, usage-based, and project-related services.
• Audit and validate customer account data, billing terms, and service details prior to invoicing. Review and validate all invoices prior to release to ensure adherence to internal controls and audit requirements.
• Understand and manage master service agreement and service order contractual information/data to ensure compliance to contract.
• Reconcile discrepancies between order data, contract terms, and installed services; collaborate with cross-functional teams to resolve discrepancies.
• Calculate and process credit memo adjustments, e.g. SLA credits, and Early Termination Fees (ETFs) in compliance with company processes and policy in a timely manner.
• Partner with Service Delivery, Sales Operations, and IT to identify and correct data integrity issues impacting billing automation.
• Manage and validate submission of all invoices and credit memos, i.e. transactions, as per customer requirements. Monitor for status updates related to submitted transactions.

Collections & Account Management

• Manage the collections process for assigned accounts, ensuring on time payment along with rapid and proactive resolution of billing issues.
• Monitor account aging and payment trends; identify potential risks and escalate unresolved items to leadership when appropriate.
• Serve as the primary contact for customer finance and AP teams, maintaining professional, solution-oriented communication to resolve short pays, disputed balances, or delayed payments.
• Document all collection activities, correspondence, and account updates in the billing or CRM system accurately and promptly.

Other Responsibilities

• Act as a subject-matter expert for assigned accounts, coordinating with internal stakeholders (Sales, Legal, Service Delivery, and Finance Leadership) to resolve complex billing or contractual issues.
• Support process standardization and automation initiatives for improvements by providing feedback on data flow, validation rules, and exception handling specific to hyperscale account needs and requirements.
• Participate in system automation projects including defining requirements and/or testing as required to ensure alignment with the efficiencies and quality required to handle DataBank's largest assigned customers.
• Identify and communicate root causes of recurring issues; partner with leadership to recommend and implement sustainable solutions.
• Track key metrics such as billing accuracy, dispute rates, payment timing relative to payment terms, and provide insight into trends and process improvement opportunities to leadership.
• Support internal and external audits related to assigned accounts including organizing records that are necessary in order to minimize impact of documentation requests.
• Maintain current, accurate process documentation for management of large-scale customers including customer specific requirements as part of said processes.

Qualifications

• Bachelor's degree, preferably in Accounting, Finance, or Business Administration (or equivalent work experience).
• 5+ years of progressive experience in billing and/or collections, ideally within telecom, data center management, colocation services, or managed services industries.
• Proven experience managing large-scale, high-revenue, high-visibility accounts with complex billing structures. Experience with publicly traded customers preferred.
• Strong understanding of revenue components, contract terms, order-to-cash, and billing reconciliations. Must be able to read and interpret contract terms and applicable
• Intermediate to advanced proficiency in Microsoft Excel. Experience with NetSuite and/or Epicor preferred.
• Exceptional attention to detail, analytical skills, and problem-solving abilities.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.

Benefits

• Health, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Life Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays