New

Journey Lead

TEKsystems
$70.00 - $80.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, New York
Nov 05, 2025
Description This is a 3- 6 month contract. Performance will be evaluated every 3 months to discuss extensions. Our client is looking for 3 different Journey Leads to support 3 different journeys. Journey Leads: All about over seeing the journey. They will not have a delivery team as their role is one of influence. As they look across the journey, the parts of the website that they own is the: 1. Learn experience, (what are your products, what do they do and how much to they cost) 2. Buy experience configure your order 3. Checkout Experience: Enter your information, enter the payment details, shipping info and click submit Overview: The Journey Lead is a strategic role focused on delivering an exceptional end-to-end customer experience across all touchpoints. This position is not tied to the delivery cycle but instead takes a holistic view of the customer journey, identifying pain points and influencing cross-functional teams to ensure seamless experiences before, during, and after purchase. Key Responsibilities: * Customer Journey Ownership: * Champion the customer experience from initial engagement through post-purchase activation. * Ensure alignment between what customers expect during the buy flow and what they receive upon delivery and activation. * Cross-Functional Collaboration: * Partner with product teams to understand hardware evolution and its impact on the customer journey. * Influence teams across eCommerce, omni-channel, and operations to deliver consistent experiences. * Strategic Insight & Analysis: * Step back from short-term delivery pressures to focus on long-term strategic improvements. * Analyze customer data to identify pain points and opportunities for improvement. * Present findings and recommendations during Quarterly Business Reviews (QBRs). * Leadership & Advocacy: * Act as a voice of the customer within the organization, ensuring decisions prioritize customer needs. * Drive orchestration of processes that enhance quality and longevity of solutions. Qualifications: * Proven experience in Customer Experience (CX), Journey Mapping, or Business Transformation. * Strong understanding of eCommerce and omni-channel environments. * Exceptional communication and influencing skills to work effectively at a leadership level. * Ability to synthesize data and translate insights into actionable strategies. What Makes This Role Unique: Unlike traditional Product Managers or Owners focused on delivery, the Journey Lead operates at a strategic level, connecting the dots across teams and ensuring the customer experience is cohesive and optimized for long-term success. Top Skills Details e-commerce,omnichannel,customer experience Additional Skills & Qualifications Excellent Communication Customer Obsessiveness Customer Experience Experience Level Expert Level Job Type & Location This is a Contract position based out of New York, NY. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in New York,NY. Application Deadline This position is anticipated to close on Nov 7, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.