New 
Problem Management Analyst
 TEKsystems | |
$35.00 - $37.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Virginia, Richmond | |
 Nov 05, 2025 | |
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*Description*
Are you an analytically minded person inspired by the ability to resolve issues? Are you ready to take your career to the next level and be recognized for your innovative contributions? As a Support Specialist you will be able to make an impact in one of the most dynamic organizations in the Financial Services industry. As a Support Specialist you will coordinate IT support activities for major systems and related subsystems to ensure the integrity of computer-generated data. In this critical role, you will perform analysis of business and user needs, document requirements, and research gaps to provide process improvements. Responsibilities Analyzing and trending data on IT issues Collaborating with industry leading IT professionals on various projects Design or modify business processes and the corresponding information technology solutions Contributing to report distribution as well as IT standards development and enforcement Responsible for Problem Management of all Innovation & Support teams Basic Qualifications: * High School Diploma, GED or Equivalent Certification * At least 1 year of experience in Application Technical Support * At least 1 year of experience in Network Support Preferred Qualifications: * MCSE, MCSA, ITIL Certification * Experience in project management workflow * Basic SQL * 2+ years of experience in Application Technical Support * 1+ year of experience in Reporting and Analysis * Technical writing skills are a plus. *Skills* Business analysis, Incident management, problem management, servicenow, jira *Additional Skills & Qualifications* Looking some level of understanding networking Ask the right questions Strong communication skills Will be on a ton of calls that they'll be driving NOC/Incident Management experience could work What happened? Why did it happen? How do we prevent that from happening again? You will be interviewing on a post mortem call Outage - talk it through, why is happened - team will have follow up calls - process ServiceNow - problem management records (would be a plus) Jira - project tracking and tracking of everything outside of ServiceNow Slack Google Suite TCP/IP - understand the 7 layers and high levels maps to connect Windows environment VPN's *Job Type & Location* This is a Contract position based out of Richmond, VA. *Pay and Benefits* The pay range for this position is $35.00 - $37.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Richmond,VA. *Application Deadline* This position is anticipated to close on Nov 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |