New

Customer Care Associate (PART TIME/TEMPORARY)

Potbelly
United States, Illinois, Chicago
Nov 01, 2025
Customer Care Associate (PART TIME/TEMPORARY) Chicago, IL $20.00-25.00/hour 100% remote in the United States PART TIME and TEMPORARY assignment estimated end date through 1/31/2026 Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation? GENERAL DESCRIPTION The Customer Care Associate role is a part-time, temporary role that will support Customer Care for Potbelly, responding to and resolving daily customer issues that are submitted via an online survey. This role is critical to ensure the satisfaction of Potbelly's customers and that they continue to return to the brand for their sandwich occasions. The role may also require additional help with putting together spreadsheet summaries of data that help the team better understand customer satisfaction levels. This position reports to the Director, Consumers Insights & Innovation and works closely with the Customer Care team. Potbelly looks for creative, innovative and results oriented individuals who thrive in a fast-paced environment. Our Customer Care professionals need to demonstrate strong attention to detail and a customer first mindset. Our marketers are team players, comfortable with ambiguity and passionate about delivering results. Strong communication skills, both written and oral, are paramount for the position. Timeframe for this position will be training in November for 10 hours and part-time in November 2025 through at least the end of January 2026 for 20 hours per week (4 hours per day, Monday-Friday, 11am-3pm CST). RESPONSIBILITIES Lead and behave according to the Potbelly Values and uphold the Potbelly Way. Support the organization's Customer Care function with a high level of professionalism, attention to detail, and clear communication Put the customer first by ensuring their issues are resolved in a kind, helpful manner Be passionate about the Potbelly brand and making sure all customers want to return Work closely with Potbelly team members and establish effective working relationships Other tasks, as required ESSENTIAL FUNCTIONS Must have the ability/stamina to work 15-20 hours per week. Ability to travel as needed, a few times throughout the duration of the work contract. Ability to finely manipulate and key in data. Must be able to engage in problem-solving skills to help identify and solve potential customer issues. Must be able to communicate heavily through text, telephone, e-mail, instant messaging, video conferencing, and in-person communications. Highly coachable. EXPERIENCE, EDUCATION AND BEHAVIORS Demonstrated 1-2+ years of experience in a customer service role; Associate or Bachelors Degree preferred. Application Deadline: We accept applications for this position until 11/14/2025. We encourage all individuals to submit their applications. Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law. Already applied? Go to TalentReef to see your application Position Information Company: Potbelly Corporate Position: Customer Care Associate (PART TIME/TEMPORARY) Status: Part Time Shift: First (Day) Req #: 10803613 Date Posted: October 31, 2025 Location: Chicago , Chicago, US, IL, 60611 Job Category: Corporate