Sr. Manager Operations Technology

In the maritime industry, where colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations.

Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it's on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations. Where the pulse of global trade meets the precision of maritime excellence, at Ports America, we don't just move cargo; we drive the nation's economic engine!

Essential Duties:

• Provide leadership in support, maintenance, and continuous optimization of N4 TOS, EDI systems, and TOS Web Portal.
• Analyze business processes and recommend improvements based on industry trends, technology advancements, and business needs.
• Lead operational testing, release management, and deployment strategies for terminal and customer-facing applications.
• Collaborate with business units, external partners, and internal stakeholders to innovate and continuously improve system solutions.
• Create, document, and maintain test cases, training material, and technical documentation for all applications.
• Support and troubleshoot TOS-related errors, GOS (Gate Operating System) issues, and initiate vendor support as needed.
• Lead vendor relationships and contract management efforts with key technology providers (NAVIS, Newport Systems, TOS Web Portal, and Dockworks).
• Participate in and contribute to Corporate Ops initiatives, meetings, and optimization projects.
• Monitor version control, patch planning, new feature integration, and system enhancements.
• Maintain and develop dashboards (Tableau & Splunk) for real-time monitoring and reporting.
• Ensure the accuracy and maintenance of local site yard files in N4.
• Participate in strategic planning efforts to align technology optimization with business objectives.
• Provide weekly updates to the Director on all projects, initiatives, discussions, and plans.

Minimum Requirements (Education, Experience, Certifications):

Qualifications

• Education: Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
• Experience:




• Minimum of 8+ years of experience in business applications and terminal technology support.
• At least 2 years of experience supporting and deploying Terminal Operating Systems (TOS).
• Minimum of 2 years of demonstrated expertise in EDI, database administration (Oracle and MS SQL), and B2B integration solutions.
• Minimum of 2 years of experience working with RFID, OCR, wireless technologies, location tracking systems, and automated testing tools.
• At least 2 years of experience leading multi-location technology implementations.

Knowledge, Skills & Abilities:

• Strong leadership, collaboration, and vendor management skills.
• Excellent analytical and problem-solving abilities.
• Ability to manage multiple priorities and deliver exceptional customer service.
• Strong written and verbal communication skills with the ability to convey technical concepts to non-technical stakeholders.
• Ability to design and document business processes and develop test plans.
• Strong understanding of project management principles and the ability to prioritize effectively.
• Proactive approach to troubleshooting, process optimization, and continuous improvement.
• Ability to work both independently and in a team-oriented, fast-paced environment.

Working Conditions:

• Primarily an office environment with occasional movement throughout marine terminal areas.
• Participation in a 24x7 on-call rotation; the rotation operates on a five-week cycle for weekend coverage, with all team members participating.

• Must have the ability to travel up to 30% of the time to remote terminal sites.
• Must possess a valid driver's license and be able to obtain and maintain TWIC credentials.

NOTE:This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

PAY Transparency: Compensation: $140,000 - $155,000 annually, depending on experience and qualifications.

If you require additional information about our comprehensive data privacy policy https://artifacts.portsamerica.com/pdf/Applicant%20Privacy%20Notice.pdf, we invite you to contact us via email at human.resources@portsamerica.com.

Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.