New 
Principal Product Manager - MAI Monetization - CRM Insights
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 31, 2025 | |
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OverviewEmpower sellers to deliver AI-enabled insights to customers. Push the boundaries of Customer Relationship Management (CRM). Drive innovation that runs our ads business.At Microsoft AI Monetization, we're building the future of intelligent systems that power our global sales and marketing teams.We're looking for a Principal Product Manager - MAI Monetization - CRM Insights to lead the vision and execution of generating bespoke sales insights that drive incremental revenue for the business and for our end customers.This is your opportunity to transform how sales teams work with their customers and what an intentionally built sales platform can do to grow the business. This role focuses on building insights that are tailored for the Ads business to support seller<>advertiser conversations. This role will continuously hunt down and refine these insights that they then will integrate into the right planning and pitching workflow in partnership with other Product Managers that operate the broader CRM and Marketing Technology ecosystem.We are committed to inclusive design and creating products that empower people of all backgrounds to do their best work. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.
ResponsibilitiesBuild out a sales intelligence platform that synthesizes, prioritizes, and delivers customer insights that integrate into relevant sales workflows, with measurable business impact.Lead product vision, strategy, and execution of roadmap for developing insights such asScaled monitoring of anomalies in customer campaign performance and predicted spend patterns that immediately notifies sellers to act with customersShare of wallet benchmarks to motivate upselling and x-selling opportunities for strategic customer conversationsCustomer conversational insights that mine all customer touchpoints to identify best practices and identify new coaching opportunities for managersPartner with UX, data science and engineering to ensure thoughtful development of new models, validation through prototypes, and measurement of impactPartner with business and finance to identify new areas of growth as the Microsoft's ads business grows | |