Manager, Digital Services

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!

NTRP

Drive the strategic development and comprehensive testing of NTRP policies, methodologies, and algorithm updates.
• Manage the NTRP rating run and publishing process, including related activities with Active, USTA, and the ratings team.
• Serve as a key consultant and SME on NTRP, collaborating with cross-functional teams to put NTRP in a position of 35x35 growth.
• Support researching and responding to player and staff rating inquiries and appeals.
• Lead NTRP operations team and serve as staff member to NTRP Advisory Committee

Rankings

• Oversee the application of USTA rankings for adult, junior, and wheelchair tournaments.
• Monitor and analyze the accuracy of USTA rankings, including updates to the ranking guidelines and calculations.
• Serve as the subject matter expert on various cross-functional teams involved with the application of USTA ranking systems.
• Manage the USTA ranking system and enhancements, including the final ranking process and applicable ranking updates.
• Develop a ranking education strategy to inform providers and players, and drive desired engagement from parents, players, and staff.

WTN

• Support key WTN projects and tasks focused on enhancing the accuracy and driving wider adoption of the rating system.

This position is designated as "hybrid/flex" in Orlando and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy. This position is considered exempt

• Previous experience with rankings and ratings, including technical maintenance, enhancement, and product strategy
• College degree or equivalent experience
• Identifiable tennis background
• High-level computer systems knowledge, including development standards and processes, with specific experience with testing and QA
• Proficiency in advanced mathematics
• Excellent computer skills
• Excellent verbal, written, and interpersonal communication skills
• Detail oriented

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.
• Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is $57,000 - 65,000. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

We strongly encourage you to apply if you're interested; we'd love to learn how you can "serve" our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.