Local Customer Relationship Manager, Sr
 PG&E | |
 United States, California, San Luis Obispo | |
 Oct 31, 2025 | |
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Requisition ID# 168303 Job Category: Customer Support / Operations Job Level: Individual Contributor Business Unit: Customer & Enterprise Solutions Work Type: Hybrid Job Location: San Luis Obispo; Monterey; Santa Cruz Department Overview PG&E's Business Energy Solutions (BES) organization is responsible for managing PG&E's relationships with its large, medium and small business customers. The organization is charged with delivering PG&E's programs and services, achieving energy savings goals, and resolving complex gas and electric service issues. BES is the internal advocate for its customers and drives continuous improvement to enhance customer satisfaction through exceptional customer experiences. The organization plays a significant role in the business customer experience with the entire suite of PG&E products, programs and services - driving growth, energy efficiency penetration, and industry leadership. The mission is to establish PG&E as a key stakeholder in the corporations' life cycles of demand-side management (IDSM) opportunities: planning and program design, implementation, channel strategy and customer support. Position Summary Leads resolution of critical and complex customer issues by working cross-functionally with internal partners such as billing, rates, service planning, interconnections, metering and customer energy solutions (CES). The customer segment of support includes the largest cities and counties in geographic area as assigned. Partners with customer relationship managers (CRM) to support sales and service activities and ensure that customer needs are handled in a timely and professional manner using a team approach. Identifies and implements process improvements and shares best practices to improve customer experience. Build internal and external relationships and functional/segment expertise to meet customer needs. This role is also responsible for coordinating with CRMs to maintain awareness and assist in the facilitation of customer projects or issue resolution in the local division. This role also supports emergency support in an On Call Support position several times throughout the year. This support is generally based near the employee's home location. This position is hybrid, working from your remote office and your assigned work location approximately once per week, or more, based on business need. The assigned work location will be within the PG&E Service Territory. PG&E is providing the salary range that can reasonably be expected for this position at the time of the job posting. This salary range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location.The decisionwill be made on a case-by-casebasis related tothese factors.This job is also eligible to participate in PG&E's discretionary incentive compensation programs. Bay Area: $102,000 - 139,700 OR California: $97,000 - 133,100 Job Responsibilities
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