Lead Field Technician (Onsite Support Lead)

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a Lead Field Technician (Onsite Support Lead) to join us. Provides onsite leadership for deskside and field support operations, ensuring timely and effective technical assistance for scientific and administrative users in a secure research setting.

Duties and Responsibilities:

Supervise deskside technicians performing imaging, deployment, break/fix, and lifecycle management.

• Ensure compliance with security, ES&H, and operational procedures.

• Maintain accurate asset tracking and documentation.

• Coordinate with the Service Desk for escalations and incident resolution.

• Serve as the point of contact for local facility management and lab operations teams.

Education and Years of Experience:

• 5+ years of hands-on experience in desktop and field support within enterprise environments.

Required and Desired Skills/Certifications:

• Microsoft Certified: Modern Desktop Administrator Associate or Apple Certified Support Professional (preferred).

• Strong customer service and communication skills in high-sensitivity environments.

Additional Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No physical requirement is needed for this position.

Location: Onsite, Chicago IL

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.