Operations Specialist
 JLL | |
parental leave, paid time off, 401(k)
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 United States, Pennsylvania, Malvern | |
 Oct 30, 2025 | |
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JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This position manages critical building operations through Building Automation Systems, focusing on monitoring mechanical infrastructure, fire and life safety alarms while providing 24/7 support for business continuity. The role combines technical expertise with customer service skills to track incidents, coordinate with field operations, manage work orders, and ensure proper facility system operation through virtual monitoring and proactive maintenance coordination. Your day-to-day tasks will include: * Managing critical alarms related to building mechanical infrastructure, fire, and life safety systems through Building Automation Systems * Tracking, escalating, and communicating incidents with potential for business disruption through established channels and protocols * Assisting field operations with equipment troubleshooting using building automation system information, trend data analysis, and system overrides * Coordinating building shutdown activities through building automation systems and providing stakeholder notifications * Validating vendor activity approvals prior to work commencement and ensuring compliance with established protocols * Performing proactive virtual tours of all facility systems to verify proper operation and identify potential issues * Receiving, generating, and processing work orders in designated systems while dispatching technicians and providing follow-up * Managing, maintaining, and issuing required shift reports under client-defined critical deadlines * Remaining calm and providing effective customer service during stressful or emergency situations Desired experience and technical skills: Requirements: * High School diploma or GED equivalent * Strong knowledge of computer applications including Microsoft Word and Excel * Excellent written and verbal communication skills * Ability to consistently develop accurate periodic reports under critical deadlines * Strong time management, multi-tasking, and organizational skills with attention to detail * Self-starter ability to work in fast-paced, high-volume environment * Availability to work varied shifts including nights and weekends * Strong interpersonal and customer service skills with customer focus * Ability to remain calm during stressful or emergency situations Preferred: * Degree or education in technology-related field from accredited university or college * Experience with Building Automation Systems and their functionality * Ability to analyze operation of various systems and determine causes of problems/malfunctions * Understanding of technology, software applications, and computer systems * Background in facilities management or building operations * Experience with work order management systems and dispatch coordination Compensation Range - Hourly Position - No Bonus Location: On-site -Malvern, PAIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
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