ServiceNow Architect

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a ServiceNow Architect to join us. We need a ServiceNow Architect to lead the delivery and future state solution of a large-scale ServiceNow initiative. Scope includes supporting the ITSM, ITOM, ITAM, Security Operations, and Strategic Portfolio Management modules. This will include operations, automation, workflow standardization, and platform governance. The architect will drive the future state roadmap and ensure the platform is scalable, secure, and built the right way - not just the fast way.

Duties and Responsibilities:

Own ServiceNow platform architecture, roadmap, and design standards.
• Lead alignment across applications, infrastructure, and services.
• Architect integrations (directory/identity, monitoring/event management, ERP/finance, endpoint management tools).
• Establish and enforce development best practices: security, ACL/RBAC, Flow Designer, ATF, release pipelines.
• Guide product owners, developers, and admins; approve solution designs.
• Ensure performance, scalability, and upgrade readiness.
• Build dashboards that show operational value and outcomes (not just activity).
• Reduce technical debt; streamline change/incident/problem workflows.

Education and Years of Experience: Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.

Required Skills/Certifications:

• ServiceNow Certified System Administrator (CSA)
• Minimum 7+ years of ServiceNow experience.
• 3+ years acting as a ServiceNow Architect or Design Authority.

• Deep expertise in:
• ITSM (Incident/Problem/Change/Request)
• ITOM
• ITAM
• Security operations
• Strategic portfolio management
• IntegrationHub & Flow Designer
• Strong understanding of non-functional requirements: performance, security, upgradeability, and release management.
• Proven experience leading cross-functional delivery teams.

Preferred Experience

• ServiceNow support for a large enterprise or public-sector environment
• Platform automation: Automated Test Framework (ATF), pipelines, CI/CD
• Service Mapping, ITOM, Performance Analytics

Preferred (any of the following):

• Certified Implementation Specialist (CIS) - ITSM / Discovery / CMDB / CSDM
• Certified Application Developer (CAD)
• Certified Technical Architect (CTA) - highly preferred
• ITIL v4 Foundation or higher.

Min Citizenship Status Required: H1B

Physical Requirements: No physical requirement is needed for this position.

Location: Washington, DC Metro (Hybrid - Onsite Required)

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.