Client Facing-Engineer

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At BNL, the Energy & Photon Sciences (EPS) Directorate is working to solve grand challenges that will create solutions and security for the nation's energy system. Advances in basic science are the underpinning of transformational discoveries that rely on Brookhaven's data-driven research, cutting-edge synchrotron science, and leadership in energy science through real-time study of applicable energy materials in working conditions. As part of the capabilities and science focus of the EPS, the National Synchrotron Light Source II (NSLS-II) is a state-of-the-art medium energy 3 GeV (3-billion-electron-volt) electron storage ring. The facility offers scientific and industrial researchers an array of instruments (beamlines) using x-ray, ultraviolet, and infrared light to enable discoveries in clean and affordable energy, high-temperature superconductivity, molecular electronics, and more.

Position Description

We are seeking a highly skilled and communicative Client Facing Engineer to serve as the technical bridge between the Data Science and Systems Integration Division and other groups responsible for state-of-the-art scientific instrumentation. This role involves understanding stakeholder needs, leading small teams to deliver tailored technical solutions, and ensuring the successful deployment and continued stewardship of the technology stack in support of the facility's mission. The ideal candidate combines strong engineering expertise, excellent interpersonal, organizational and problem-solving skills and will adopt a pragmatic and agile approach.

Essential Duties and Responsibilities:

• Collaborate with stakeholders and technical teams to deliver customized, maintainable solutions.
• Maintain detailed documentation of stakeholder requirements, solutions, and project milestones and work with others to ensure timely delivery of projects.
• Act as a facilitator to translate stakeholder requirements into technical specifications and actionable plans.
• Provide support during implementation, testing, and troubleshooting.
• Facilitate demonstrations, training sessions, and technical workshops.
• Gather stakeholder feedback and relay insights to internal teams for continuous improvement.
• Ensure stakeholder satisfaction by proactively addressing technical concerns and questions.
• Utilize agile project management techniques for delivery of projects and mentor engineers in software project management.

Required Knowledge, Skills, and Abilities:

• Bachelor's degree in Engineering, Computer Science, or a related technical field.
• At least 3 years of related technical experience.
• Experience in a client or stakeholder-facing technical role (e.g., solutions engineer, field engineer, technical consultant).
• Strong communication and presentation skills.
• Some international travel may be required.

Preferred Knowledge, Skills, and Abilities:

• Experience with modern software programing languages such as Python, C++, Rust, Go etc.
• Familiarity with project management tools such as Atlassian Jira, Microsoft Project, Primavera P6.
• Project management experience or certifications (e.g., PMP, Agile).

Environmental, Health & Safety Requirements:

• Lifting, moderate weights 15-30 lbs.
• Physical coordination and balances.
• Arm/hand dexterity.
• Vision, good near and normal color.
• Continuous walking/standing/office work.

Other Information:

• The successful candidate will be hired at the appropriate level commensurate with depth and breadth of experience.

Brookhaven National Laboratory is committed to providing fair, equitable and competitive compensation. The full salary range for this position is $92,300.00 - $118,000.00 / year. Salary offers will be commensurate with the final candidate's qualification, education and experience and considered with the internal peer group.

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About Us

Brookhaven National Laboratory (www.bnl.gov) delivers discovery science and transformative technology to power and secure the nation's future. Brookhaven Lab is a multidisciplinary laboratory with seven Nobel Prize-winning discoveries, 37 R&D 100 Awards, and more than 70 years of pioneering research. The Lab is primarily supported by the U.S. Department of Energy's (DOE) Office of Science. Brookhaven Science Associates (BSA) operates and manages the Laboratory for DOE. BSA is a partnership between Battelle and The Research Foundation for the State University of New York on behalf of Stony Brook University. BSA salutes our veterans and active military members with careers that leverage the skills and unique experience they gained while serving our country, learn more at BNL | Opportunities for Veterans at Brookhaven National Laboratory.

Equal Opportunity/Affirmative Action Employer

Brookhaven Science Associates is an equal opportunity employer that values inclusion and diversity at our Lab. We are committed to ensuring that all qualified applicants receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a veteran, disability or any other federal, state or local protected class. BSA takes affirmative action in support of its policy and to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. *VEVRAA Federal Contractor

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