Patient Services Representative

Join the Trojan Family at the Herman Ostrow School of Dentistry of USC!

Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dental professionals. Our expert faculty, rigorous clinical education, and commitment to community care have made us one of the nation's top dental schools.

We're not just shaping smiles - we're shaping the future of dentistry.

About the Role: Patient Services Representative

The Office of Clinical Affairs is looking for a Patient Services Representative who thrives in a fast-paced, people-centered environment. This position plays a key role in both patient care and student learning, serving as the welcoming face of the clinic and ensuring that every patient experience reflects USC's high standards of excellence and compassion.

If you're enthusiastic, customer-focused, and detail-oriented, this is a great opportunity to join a team that makes a daily impact on the lives of patients, students, and the broader community.

What You'll Do

• Greet and assist patients during check-in and check-out

• Verify insurance eligibility and process financial transactions

• Maintain accurate patient records and ensure smooth clinic operations

• Support clinic administration and collaborate with dental students, faculty, and staff

• Deliver top-notch service with professionalism and a smile

What We're Looking For

We'd love to hear from you if you're:

• Friendly and customer-service oriented

• Highly organized with strong attention to detail

• A problem-solver who thrives in a diverse, team-based environment

• Comfortable handling multiple priorities with poise and professionalism

Preferred Qualifications:

• Associate's degree

• 2-5 years of dental front office experience

• Proficiency in dental management software (preferably axiUm or Dentrix)

• Experience in a healthcare or dental setting

• Bilingual fluency in English and Spanish strongly preferred

Why You'll Love Working Here

At USC, we take pride in creating the best employee experience - because when our people thrive, so does our mission.

You'll enjoy:

• Comprehensive benefits that support you and your family's well-being

• Work-life balance through supportive programs and resources

• A collaborative, inclusive culture where every voice matters

• The chance to be part of a tradition of excellence that dates back more than a century

Learn more about our benefits at benefits.usc.edu

At USC, we celebrate diversity, equity, and inclusion - because innovation thrives when everyone feels welcome. Join the Trojan Family, where great minds come together to make a global impact.

Will you be one of them? FIGHT ON!

The hourly rate range for this position is $22.00 - $23.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

Minimum Education: High school or equivalent
Minimum Experience: 2 years
Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style.