Operational Risk Director

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference

HealthEquity's Enterprise Risk Management (ERM) Team leads delivery of the firm's ERM Program, which works with teams firmwide, to manage (i.e., identify, assess, mitigate, and monitor) significant risks facing HealthEquity. ERM sits alongside Corporate Compliance. The two comprise HealthEquity's second line of defense. The ERM Team is looking to hire a Operational Risk Director/Sr Manager to continue the program's development and implementation. Bringing significant operational risk expertise, with experience managing technology, product, change, and business risks, the role is central to the success of the program. The Operational Risk Director/Sr Manager will work closely with the Chief Risk and Compliance Officer, Risk Analytics Director, and Business Resilience Director to lead the continued build-out and implementation of the ERM Program (through leadership of risk assessments and implementation of the enterprise risk taxonomy, risk appetite, key risk indicators, etc. all with a focus on operational risks). The Operational Risk Director/Sr Manager will liaise with senior and executive leadership firmwide, operational risk owners, and external consultants (as needed). This role will require deep operational risk subject-matter expertise/experience; strong critical thinking and communication skills; and the ability to learn and absorb new content and navigate ambiguity.

What you'll be doing

Leads, and is accountable for, the Second Line's (business leadership) approach to operational risk with focus on technology, product, change management, and business risks, and leading corporate wide strategy and implementation.
• Provide and apply field expertise to partner and challenge the organization's Technology, Product, IT, Security, Operations, and Strategy teams, when necessary, guided by a deep knowledge of the infrastructure, tools, and operating environments they work within.
• Apply industry best practice knowledge in the development and implementation of programs to build functional maturation, with a focus on operational risk (e.g., policies/standards/procedures; processes for risk identification, assessment, mitigation, monitoring; risk register; risk appetite; risk acceptances; key risk indicators; reporting to management/ board)
• Accountable for operational risk dashboards to support dynamic risk monitoring and reporting
• Lead data-driven risk assessments on significant, complex risks (including modeling of risks to understand all parameters, worst case outcomes, etc.) and contribute to risk mitigation planning
• Engage leadership throughout the organization to enhance internal processes and champion continuous improvement in risk management
• Align the ERM Program with annual strategic planning, budgeting, enterprise project prioritization, decision support, 10-K risk identification, etc.
• Build and maintain a strong collaborative relationship between ERM, Compliance and Internal Audit team

What you will need to be successful

• Advanced degree (e.g., PhD, MBA, JD) in a relevant field (e.g., risk management, business, finance, technology)
• 8-12 years of experience in risk management, including deep demonstrable expertise with operational risk management (product/IT/security/privacy/financial crime/etc.)
• Experience using GRC tools and governance platforms (e.g., Archer, ServiceNow, or similar)
• Experience using reporting and data visualization tools (e.g., PowerBI, Tableau)
• Experience working in a regulated financial services entity (e.g., bank, brokerage firm, investment advisor [institutional] or consulting firm focused on financial services, not least in operational risk) desired
• Public company experiences desired
• Deep, demonstrable knowledge of and experience in operational risk management
• Independence and the ability to challenge the First Line and escalate issues as appropriate
• Ability to prioritize and handle multiple competing deadlines
• Ability to work with, communicate, and lead individuals at all levels of the firm, from junior staff to executive/senior leadership and the board
• Strong attention to detail
• Excellent writing, speaking, and analytical skills, with an ability to articulate complex problems and solutions through clear and concise messaging
• Intellectual curiosity and an ability to think both strategically and tactically

#LI-Remote

This is a remote position.

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision

• HSA contribution and match

• Dependent care FSA match

• Uncapped paid time off

• Paid parental leave

• 401(k) match

• Personal and healthcare financial literacy programs

• Ongoing education& tuition assistance

• Gym and fitness reimbursement

• Wellness program incentives

HealthEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity - you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity's applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot's AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot.

At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together.

As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity.

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