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Lead Account Processor - Payment Strategies Specialist
Position Description Performs complex work computing, classifying, recording, and verifying numerical data for use in maintaining accounting records. May supervise subordinate employees. About the University Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories. Major/Essential Functions 1. Vendor Payment Execution and Compliance:
Processes vendor payments by examining records, reviewing matching documents (purchase orders and receipts), monitoring discount opportunities, verifying federal identification numbers, scheduling and preparing checks and electronic payments. The staff member will also resolve invoice disputes, comply with contract requirements, and researching and resolving payment discrepancies and documentation. The Processor shall also ensure credit is received for credit memos, and issuing stop-payments when required. Ensures all payments comply with federal and state laws and Texas Tech Operating Policies and Procedures. Meets weekly and monthly throughput goals while maintaining accuracy and audit readiness.
2. Reconciliation, Payment, and Wire Processing:
Reconciles work by verifying TechBuy and Banner entries to ensure the two systems balance. Performs accurate data entry into Banner or TechBuy to process payments. Executes payments in TechBuy and ensures invoices load correctly into Banner, working toward aautomation rate of 67 percent. Processes special payment requests originating from a purchase order, including researching requirements, verifying the request, preparing submissions, coordinating approvals, and recording the wire. Supports matching exception follow-ups by requesting a receiving report or corrections from departments to clear invoices for payment.
3. State FOAP and USAS Processing:
Processes payments on appropriated FOAPs in TechBuy, Banner, and USAS. Confirms that invoice, service, and transaction dates are correct and complete. Verifies that each invoice has proper receiving in TechBuy. Makes any necessary corrections and entries in USAS to ensure accurate state reporting and compliance. Coordinates with departments, Vendor Services, Strategic Acquisitions, and Accounting Services to resolve state payment exceptions, vendor holds, and related issues.
4. Direct Payments:
Processes manual direct payments by validating documentation and the legitimacy of the request and the allowability of the request in compliance with fraud prevention practices and TTU Operating Policies and Procedures. Determines when a requested direct payments must be routed through a purchase order rather than direct pay and communicates clear guidance to departments to maintain policy compliance.
5. Systems Testing and Department Operations Support:
Tests updates and enhancements in TechBuy, Banner, and USAS as needed, including UDEV and UIT test environments. Contributes to routine Payment Strategies operations such as mailbox triage, phone line coverage, monthly updates to invoice accounting and due dates when periods roll, assistance with closing encumbrances as directed, and participation in vendor audits and annual reviews in coordination with the Strategic Acquisitions team. Supports continuous improvement, documentation updates, and training materials for departments.
6. Customer Service:
The Processor serves as the first point of contact for customers (departments and vendors), providing timely, empathetic, and effective support across various channels including phone, email, and chat. The Processor is responsible for resolving inquiries, troubleshooting issues, and ensuring customer satisfaction while maintaining a positive department image.
Key Responsibilities
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Provide accurate, valid, and complete information using the right methods/tools.
- Collaborate with internal teams and supervisors to escalate and resolve complex issues.
- Identify and suggest improvements to processes and customer experience. Knowledge, Skills, and Abilities Basic computer knowledge, budgets and balance sheets, accounting or finance, and independent critical thinking. Required Qualifications Completion of high school or the equivalent with four years progressively responsible experience. May require a typing proficiency of 60 words per minute. Additional education may substitute for required experience on a year for year basis. Preferred Qualifications Bachelor's degree or higher with corresponding experience. Extensive knowledge of accounting and/or finance. Ability to work independently and problem-solve. Knowledge of TechBuy, Banner, and USAS is a plus. Safety Information Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees. Does this position work in a research laboratory? No Required Attachments Cover Letter, Professional/Personal References, Resume / CV Optional Attachments Recommendation/Referral, Other Documents Supporting Qualifications Hourly Pay Range $19.47 - $25.29 - $31.15 Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. Schedule Details Monday - Friday 8:00am - 5:00pm EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran. |
Texas Tech University
Oct 30, 2025