ServiceNow Administrator II

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

It is the responsibility of the ServiceNow Administrator to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform in all its environments. Modules to be supported include Request, Change, Incident, Problem, CMDB, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics, Security Incident Response and other service modules.

ESSENTIAL FUNCTIONS

DELIVERY

* Perform day-to-day administration of the ServiceNow system

* Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design.

* Design, Implement, Maintain performance measurement systems to monitor and analyze trends associated with ITSM processes and service performance to ensure overall compliance

* Work with Technology team members to identify and refine business requirements and workflows as defined by the stakeholders and Product Owners.

* Communicate process standards to ensure understanding across the organization.

* Research. Review and analyze the effectiveness and efficiency of procedures and develop strategies for enhancing these processes in accordance with ITIL best practices to enable continuous improvement.

* Maintain and update documentation of processes supported, to include procedures.

* Create and update ServiceNow reports and dashboards

* Adhere to existing processes/standards/policies as set forth by the Company or other departments as these apply.

* Perform upgrades to ITSM applications as required.

* Perform system testing on production changes to ensure accuracy of processing prior to implementing changes in production environment.

* May become responsible for supporting other processes and duties in the supporting area.

PROFESSIONAL

* Support Sundown rule returning calls and emails before the end of the day, even if to let the inquirer know that you are working on the issue/request.

* Establish effective relationships with Technology personnel, program and project managers, and other business partners.

* Prioritize and manage own workload to deliver quality results and meet timelines. Ensuring quality and accuracy of data and information is a priority.

* Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

* Continuously enhance knowledge/expertise in own area and keep current with trends/development and regulatory changes which may affect documentation or processes.

* Possess and demonstrate effective communication skills/habits, both written and verbal

OTHER DUTIES

Accepts other duties as assigned.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

* Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Performance Analytics

* Knowledge of ITIL processes is preferred

* Knowledge of banking process preferred

* Advanced knowledge MS Office tools, particularly Excel, PowerPoint, Visio, Word, and SharePoint

* Advanced understanding of businesses supported

* Knowledge of Helpdesk operations and fundamentals is preferred

* Strong written and verbal communication skills

* Ability to learn and grasp new concepts and business processes quickly.

* Detail-oriented with ability to communicate with diverse stakeholders

* Organizational skills; ability to multi-task and prioritize; strong attention to detail; ability to work in a dynamic environment, independently and within teams

Qualifications, Education, and Certification Requirements

* Education: College Degree or equivalent work experience

* Experience: 5 + years of ServiceNow administration experience required, Information Technology, Data Analysis, Reporting & Metrics, Advanced knowledge of Microsoft Office tools

* Certified ServiceNow System Administrator required or obtained within 6 months.

REQUIREMENTS/CLASSES and TRAINING

* Annual regulatory and Compliance training

* Additional training may be required, as needed

PHYSICAL DEMANDS

* Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers.

* This position requires a large amount of time in front of a computer.

* SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time.

* SouthState reserves the right to suspend Remote Work privileges at any time.

WORK ENVIRONMENT

* Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions.

* They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.

* You agree that you will not provide child or adult care during hours of scheduled work.

* Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to various locations including conferences, vendors and other users.

#LI-REMOTE

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.