American Girl Sr. Retail Operations Coordinator (Full-Time/ Benefitted)

The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate's work location, skills and experience.

Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

CREATIVITY IS OUR SUPERPOWER.It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

The Opportunity:The position is for a Sr Retail Operations Coordinator in American Girl Corporate Retail, reporting to the Director of Retail Operations. It is an hourly position with proficiencies in Windows, Excel, PowerPoint, and Word, strong communication skills, professionalism, confidentiality, and the ability to manage multiple projects independently. Financial and budgeting acumen is key to success in this role. As well as clear communication, problem-solving, time management, the ability to work independently, strong interpersonal skills to build relationships across teams and vendors, and excellent organizational skills to support financial execution and cross-functional collaboration.

What Your Impact Will Be:

• Organize and create yearly POs for all retail locations, validating account strings to appropriate cost centers
• Communicating with vendors about POs and company terms
• Manage vendors directly coordinating invoices, payments, account set ups and schedules on an as needed basis
• Responsible to resolve invoice issues/conflicts
• Serve as a Coupa superuser, training new staff members and responding to questions
• Complete and review monthly reporting, verify missing invoices, and submit any necessary accruals
• Completes capital request forms for retail and validates in service date to determine when we should start depreciating the assets. Managing all POs and paperwork aligned to each project.
• Direct POC for vendors status questions regarding POs and payment status

Other Responsibilities:

• Coordinate with store leadership sharing operational policies, updates and procedural changes.
• Resolve escalated situations and ensure high level root causes are addressed
• Support compliance with company policies, health and safety standards, and legal regulations.
• Maintain all permits and licenses for the Retail division, working closely with stores, tax teams, legal and financial teams
• MWs as needed to support stores and ordering other supplies as needed within Operations and experiences
• Move the Operations department forward through communication of the vision and standards by executing the following tasks: Updating/Creating Best Practices, scheduling meetings, managing agendas/notes, completing trainings, updating Teams and performing any Mattel environmental requests

What We're Looking For:

• Proficiency with Microsoft applications
• Excellent communication skills, including strong interpersonal and telephone skills
• High level of professionalism, time management skills in managing projects with varying deadlines, problem solving and overall organizational skills
• Ability to maintain confidentiality of sensitive matters and information
• Ability to work independently, take initiative, demonstrate a sense of urgency, and juggle several projects/responsibilities at the same time
• Strong financial acumen to manage projects and budgets

*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate's work location, skills and experience.Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Don't meet every single requirement?At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.Join Mattel's Talent Community and start receivingexciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT,www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences.Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us athttps://jobs.mattel.com/andwww.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy