Project Coordinator II

• Performs all duties and responsibilities of a Project Coordinator I & II.
• Develop and continually educate on knowledge of HMO, PPO, ACO, Managed Care, and other Third-Party Insurer plans. Functions as a resource for patients and Clinical Team regarding managed care plans, insurance, and referral issues, with an ability to perform electronic insurance verification.
• Oversees the Manufacturers Co-Pay Assistance Enrollment process for all eligible patients.
• Works with CPBO to submit Co-Pay Assistance claims to the 3rd Party Co-Pay Assistance vendors and track payments from vendors
• Oversees the development and continued production of the HTC Newsletter at the direction of Medical Directors and HTC staff for Bleeding Disorders Community patients.
• Support HTC Program Manager in Financial Management preparation and reconciliation process
• Work with CPBO Billing staff to run and submit weekly report for charges to the billing team for charge entry
• Develop relationships with Manufacturers and 3rd Party Vendors for Co-Pay Assistance
• Understands financial services and self-pay resources and provides patients with information as needed.
• Work with Clinical Leadership and Program Manager to update HTC website on an ongoing basis
• Work with HTC Medical Directors and Leadership as well as Central Marketing to develop material asset handouts for patients
• Assists HTC Clinical team in management of administrative tasks for patient Transportation needs
• Assists HTC Clinical team in management of administrative tasks for Emergency Assistance needs for HTC patients
• Assists HTC Clinical team in management of administrative tasks for Dental medicine support for our HTC patients
• Assists with patient education event planning process for multiple events per year
• Responsible for submitting documentation on behalf of all Clinical staff for reimbursement of travel, Registrations, and other reimbursement items
• Supports HTC Clinical team in setting up travel through the use of Egencia
• Works collaboratively with clinical and non-clinical staff.
• Provides support and information to providers to problem-solve and manage complex administrative patient issues.
• Triages and manages complex telephone calls, utilizing courteous customer service skills. Ensures that calls and/or messages are directed to and received by providers and support staff.
• Maintains confidentiality and privacy consistent with HIPAA guidelines.
• Works with leadership and clinical team to track key clinical operations metrics
• Participate and support practice wide process improvement initiatives.
• Document and maintain documented practice workflows.
• Assists with training and orientation of new staff, as needed.
• Participate in special projects and additional duties as needed.

• Administrative support skills.
• Computer proficient in Microsoft Word and Outlook.
• Excellent verbal and written communication skills.
• Attention to detail.
• Team player.
• Ability to deal effectively and courteously with a diverse group of internal or external customers.
• Strong organizational skills and ability to handle multiple tasks in a busy clinical environment.
• Strong critical thinking skills and ability to problem solve.

• Associate's Degree or equivalent required
• Bachelor's Degree in Business or HealthCare focus preferred

EXPERIENCE:

• Administrative or project support experience. 3-5 years required

KNOWLEDGE, SKILLS, & ABILITIES:

• Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
• Basic financial/accounting skills.
• Strong oral and written communication skills.