Shamppoer/Floor Care Attendant

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Universal Cabana Bay Beach Resort

Join the team at this vibrant, retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s.

Job Specifics

• Coordinates and executes the cleaning of offices, rooms, and public areas to standard. Works with various departments, especially Engineering. Responsible for completing special projects that maintain and create a product that exceeds guest expectations. Extensive use of cleaning equipment such as carpet, floor polishing, pressure washing machines etc. Ensures adherence to Loews Hotels Star Service standards.
• Handles assignments in a timely manner and follows up with leadership team.
• Follows and ensures compliance to all hotel key control procedures by staff
• Follows and ensures compliance with lost and found procedures
• Conducts regular inspections of Housekeeping items including specific chemicals, and cleaning equipment and reports back any deficiencies.
• Prepares work orders for repair, renovation or replacement with Director approval
• Coordinates restocking of storage areas
• Maintains proper condition of inventories
• Handles complaints in accordance with Loews Hotels "Handle Guest Complaint" standards, ensuring guest satisfaction
• Provides employees an outstanding model of professional conduct, high morale, and guest service.
• Consistently demonstrates excellent guest service skills.
• Interacts daily in a positive manner with guests and staff.
• Maintains a positive & constructive workplace that values diversity & uncompromising standards of excellence
• Performs multiple activities to meet time critical deadlines
• Able to operate floor and carpet care equipment
• Knowledgeable of Loews Hotels training guidelines and procedures
• Ensures compliance with established cleaning procedures
• Reports needed office and public area repairs immediately to Engineering department
• Examines carpets, drapes, & furniture for stains, damage, & wear - reports needs to appropriate Manager, informs Director of redecorating needs
• Prepares Engineering work orders as needed
• Comply with OSHA regulations & ensure hotel life safety
• Participates in daily/weekly/monthly department meetings and training sessions
• Answers Housekeeping phones according to Loews Hotels standards
• Other duties as assigned which may include cleaning of guest rooms as a Guest Room Attendant. Performing duties of a Houseman or any task needed in the administration of housekeeping services as directed by the Director of Housekeeping

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standard

Qualifications

• Minimum of six (6) months of experience in housekeeping or related experience with cleaning equipment is preferred (e.g., Wet/Dry Vacuums, Floor Scrubbers, Ride on floor carpet cleaner, Carpet Shampooers / Extractors, Pressure Washers).
• Basic English communication skills are preferred.
• Excellent customer service and hospitality skills are required.
• Able to work in both indoor and outdoor environments as required.
• Must be able to stand, stoop, bend and walk for prolonged periods of time.
• Must be able to pull, lift and push up to 150 lbs during entire shift.
• Must be able to work a flexible schedule, including days, nights, weekends and holidays as required.