Operations Manager

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Job Description

Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirements.

What you will be doing

• Managing supervisors and daily operations at the Dallas Lockbox Site.

• Overseeing the processing environment to protect critical production systems.

• Ensuring 24/7 availability and meeting service level agreements.

• Collaborating with executive and sales teams to support operational growth.

• Managing and forecasting site expenses and cost center budgets.

• Monitoring financial margins and analyzing variances in forecasting.

• Leading and developing an effective processing team.

• Identifying and recommending cost-saving and continuous improvement initiatives.

• Ensuring backup, recovery, and disaster recovery processes meet business requirements.

• Developing and executing project plans, budgets, and documentation.

• Implementing team standards and procedures aligned with departmental goals.

• Performing other related duties as assigned.

What you bring

• Bachelor's degree or equivalent combination of education, training, or experience.

• Six or more years of experience in operations processing, with at least one year in a leadership role.

• Strong knowledge of processing phases, administration, and controls.

• Familiarity with FIS products and systems.

• Excellent client communication and escalation management skills.

• Project management experience and strategic planning capabilities.

• Proven ability to lead, coach, and evaluate staff performance.

• Strong verbal and written communication skills across all organizational levels.

• Ability to manage multiple deadlines and prioritize effectively.

• Budgeting and cost analysis proficiency.

• Ability to operate independently and make sound decisions.

• Ability to lift up to 20 pounds and perform occasional physical tasks such as standing, walking, and bending.

What we offer you

• Competitive compensation and benefits package.

• Opportunities for career growth and leadership development.

• A collaborative and inclusive work environment.

• The chance to be part of a global leader in financial technology.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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