Technical Writer

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Technical Writer, you will have the responsibility to develop and manage the internal and external technical documentation processes and formats required to support the Engineering and Construction disciplines for our Network Services department. You will be accountable for the consistency, quality, and availability of all technical and process content for our Engineering and Construction teams.

This role is critical to the Engineering and Construction teams' ability to produce high quality solutions and deliverables in support of overall business goals. This position requires strong collaborative skills and the ability to work with cross functional and technical teams to develop and manage technical content, including standards, specifications, and processes, so that projects can deliver effective end-to-end solutions, while achieving business goals, process alignment, and value.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Analyze, interpret, compose, and edit network system information to develop end-user and technical and process content.
• Regularly and directly engage with Network Services team members (and other departments as needed) to define high-level requirements for content and process documentation development and maintenance.
• Content Management: develop and manage version control methods and documents libraries.
• Develop and maintain technical communications documentation standards; including network system documentation consistent with the standards.
• Maintain current knowledge of technical writing techniques, tools, and methodologies.
• Keep current with internal Network Services process and project flows and new and retiring technology and platforms.

Required Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 5+ years experience with technical documentation of specifications and/or processes.

Other Qualifications

• Strong written and oral communications skills, including the ability to communicate with leadership at all levels within the business unit.
• Demonstrated proficiency with Microsoft Office suite of applications.
• Demonstrated proficiency with content management and the development and maintenance of content management policy; including version controlling.
• Strong ability to work directly and collaboratively with teams from multiple technical disciplines.
• Strong ability and willingness to hold people accountable for responsibilities including timelines associated with content development and management.
• Ability to identify usability issues and concerns with documents and processes and take appropriate improvement actions.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.