Program Coordinator - Quality Assurance Focus

Lutheran Social Services
22.00
vision insurance, paid time off, paid holidays, 403(b), retirement plan, mileage reimbursement
United States, Wisconsin, La Crosse
Oct 29, 2025
Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns. Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity. Description Make a Meaningful Impact Every Day Are you passionate about helping individuals and families thrive? Join a team that's dedicated to enhancing lives and strengthening communities through high-quality support services and innovative program development. We're seeking a dynamic professional to deliver direct services, drive program excellence, and champion quality assurance across internal and external providers. This role blends compassionate care with strategic oversight-perfect for someone who thrives in both people-centered and data-driven environments. This is a Monday through Friday, first shift hybrid position What You'll Do: Provide best practices and guidance to elevate program outcomes Prepare professional documentation, evaluations, and reports Build strong relationships with families, providers, and community partners Support budgeting, funding applications, and sustainability efforts Lead quality assurance initiatives, develop policies, and analyze performance data Interpret regulations and ensure compliance with DHS 36 standards Train and consult with service providers to ensure clean claims and high-quality documentation What You Bring: Bachelor's degree in social work, psychology, or related field (or equivalent experience) 3+ years of professional experience in human services or quality assurance Strong organizational, communication, and analytical skills Deep understanding of social dynamics, health systems, and community resources Valid driver's license and ability to travel up to 50% Perks & Benefits: Hybrid work environment for flexibility and balance Monday through Friday schedule-your weekends are yours! Competitive compensation at $22-$24 per hour Public Service Loan Forgiveness (PSLF) eligibility + navigation support through Summer Medical, Dental, and Vision Insurance Flexible Spending Accounts for dependent and health care Mileage reimbursement Generous Paid Time Off + 10 Paid Holidays 403B retirement plan with employee contribution options Annual raises prioritized for all employees Calm Wellness App - Premium Access Student loan navigation support with Summer, PBC Early Earned Wage Access via UKG Wallet Employee Assistance Program (EAP) Service Awards and Employee Recognition Why Join Us? Be part of a mission-driven organization that values innovation, collaboration, and continuous improvement. Work in a supportive environment where your expertise helps shape the future of care and service delivery. Enjoy opportunities for professional growth, training, and meaningful community impact. LSS is an Equal Opportunity Employer (EOE) Qualifications Education Bachelor Degree of Hum. Serv. or Related Field (preferred) Licenses & Certifications Driver's License (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.