Client Relationship Representative

Critical responsibilities

• Welcome and register clients at our training facility

• Answer and direct phone calls with professionalism and warmth

• Prepare client materials (badges, schedules, etc.)

• Ensure compliance with TSA and regulatory requirements during check-in

• Assist with client issues, schedule changes, and hospitality needs

• Support special events and entertainment arrangements for clients

• Collaborate with internal teams to ensure smooth operations

• Manages all aspects of customer training experience

• Contacts clients for pre-training introduction

• Provides executive level support to clients during their training event

• Assists with troubleshooting and provides necessary training materials

• Ensure classroom is properly set up and materials are available

• Work with third-party suppliers to support client needs

Working Conditions

Any undesirable conditions exposed to in the course of duties

• Fast-paced aviation training facility with frequent interaction with students, instructors, and staff.

• Primarily indoor office environment with occasional exposure to hangar or flight line areas.

Physical Effort

Any physical demands required by the job

• Ability to sit, stand, and walk for extended periods.

• Must be able to lift up to 25 pounds occasionally (e.g., moving training materials or supplies).

• Manual dexterity for computer and phone use.

• Clear speech and hearing for effective communication.