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Position Overview
We are seeking a dependable and patient-focused Patient Services Representative I (PSR I) to join our healthcare team. The PSR I represents the face of the organization, providing high-quality specimen collection and exceptional patient service. This role is responsible for performing accurate and skillful blood draws, preparing specimens for laboratory testing, and maintaining strict adherence to safety, confidentiality, and quality standards. The ideal candidate demonstrates professionalism, empathy, and precision while fostering an atmosphere of trust and care with every patient interaction. Job Responsibilities
Perform daily specimen collection and processing activities accurately, efficiently, and on time under the supervision of the area supervisor
Greet patients courteously and provide a positive, reassuring experience while performing phlebotomy procedures
Draw quality blood samples from patients-including pediatric and geriatric populations-following established procedures and safety standards
Prepare, label, and handle specimens in accordance with company policies and laboratory protocols to maintain integrity for testing
Maintain accurate records and documentation for all specimen collections
Uphold confidentiality of patient information and comply with all regulatory and privacy standards
Ensure a safe, clean, and professional work environment by following infection control and workplace safety procedures
Demonstrate organizational commitment and a positive company image in all interactions with patients, clients, and colleagues
Adapt to schedule changes and support additional work locations as needed
Remain flexible and available for weekends, holidays, on-call, and overtime as business needs require
Job Requirements
Ability to deliver accurate, high-quality work in a fast-paced environment
Strong phlebotomy skills, including experience with pediatric and geriatric patients
Ability to work independently with minimal supervision
Strong attention to detail and excellent organizational skills
Reliable, punctual, and dedicated to maintaining high performance and attendance standards
Effective interpersonal and communication skills with a patient-centered approach
Proficiency in data entry and use of electronic systems
Education
High school diploma or equivalent required
Medical assistant or paramedic training preferred
Phlebotomy certification preferred (required in California, Nevada, and Washington)
Work Experience
Minimum of 6 months of phlebotomy experience required; 1 or more years preferred
Experience in a healthcare, retail, or customer service environment preferred
Keyboarding and data entry experience required
Additional Job Details
Must adhere to all company safety, confidentiality, and professional conduct standards
Flexibility in scheduling required, including potential weekend, holiday, or overtime shifts
Must maintain a professional appearance and comply with company dress code
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Equiliem
Oct 15, 2025