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Position Overview
We are seeking a skilled and professional Patient Services Representative II (PSR II) to join our healthcare team. The PSR II represents the face of the organization, providing high-quality patient care and expert specimen collection. This role is responsible for performing phlebotomy procedures, preparing specimens for laboratory testing, and ensuring accuracy, safety, and confidentiality in all processes. The PSR II serves as a trusted professional to patients, creating a welcoming and reassuring environment while maintaining strict adherence to company standards, safety protocols, and regulatory requirements. Successful applicants may be assigned to a doctor's office, patient service center, or other collection sites as business needs dictate. Job Responsibilities
Perform daily specimen collection and processing activities accurately, efficiently, and on schedule under the supervision of the area supervisor
Collect quality blood samples from patients, including pediatric, geriatric, and capillary specimens, following proper protocols and safety standards
Verify patient identification, demographics, and specimen labeling to ensure complete accuracy and compliance
Obtain patient signatures and initials post-collection to confirm labeling verification and sample integrity
Maintain complete and accurate documentation for all collections and related activities
Ensure a safe, clean, and professional environment through adherence to all safety and infection control standards
Demonstrate superior customer service by establishing trust, explaining procedures clearly, and ensuring patient comfort
Support multiple collection sites as needed, traveling between locations with minimal notice
Maintain compliance with all company policies, including dress code, attendance, and safety regulations
Exhibit strong organizational skills and the ability to manage multiple priorities in a fast-paced setting
Promote a positive and professional image of the organization to patients, clients, colleagues, and the general public
Participate in training and continuous improvement activities as directed
Job Requirements
Ability to deliver high-quality, error-free work in a fast-paced environment
Strong phlebotomy skills, including pediatric, geriatric, and capillary collection experience
Ability to work independently with minimal supervision while maintaining accuracy and efficiency
Reliable transportation, valid driver's license, and a clean driving record (if applicable)
Flexibility to travel and work across multiple locations with short notice
Availability to work variable hours, including weekends, holidays, on-call shifts, and overtime as needed
Excellent communication skills with a strong customer focus and professional demeanor
Ability to make sound decisions based on established procedures and exercise good judgment
Proficient in data entry, electronic recordkeeping, and keyboarding systems
Commitment to confidentiality, safety, and compliance with all company policies
Education
High school diploma or equivalent required
Medical assistant or paramedic training preferred
Phlebotomy certification preferred (required in California, Nevada, and Washington)
Work Experience
Minimum of 3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections
At least 2 years of experience in a patient service center or similar clinical setting preferred
Customer service experience in a healthcare, retail, or service environment preferred
Keyboarding and data entry experience required
Additional Job Details
Training locations may vary based on trainer availability
Must maintain strict confidentiality and compliance with all privacy, safety, and health protocols
Reliable attendance, punctuality, and professionalism are essential to success in this role
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Equiliem
Oct 10, 2025