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Position Overview
We are seeking a dependable and compassionate Patient Services Representative I (PSR I) to serve as the primary point of contact for patients during specimen collection. This position is responsible for performing skilled phlebotomy procedures, preparing specimens for laboratory testing, and maintaining full compliance with all safety and procedural standards. The PSR I ensures each patient experience is professional, positive, and handled with care while safeguarding patient confidentiality and accuracy of information. Working under the direction of the area supervisor, this role upholds organizational standards of service, reliability, and process excellence. Job Responsibilities
Perform clinical and forensic specimen collection and processing duties in accordance with established practices and safety procedures
Accurately label, document, and maintain records for all specimens and related activities
Maintain a clean, safe, and professional work environment at all times
Provide exceptional customer service by fostering trust, comfort, and clear communication throughout the collection process
Execute daily responsibilities with consistency, accuracy, and attention to detail while meeting performance and timeliness standards
Communicate effectively with team members and supervisors to ensure efficient workflow and support team goals
Adhere to standard operating procedures, company policies, and regulatory requirements
Promote a professional and positive image of the organization in all patient and client interactions
Job Requirements
Ability to produce accurate, error-free work in a fast-paced environment
Excellent phlebotomy skills, including pediatric and geriatric experience
Ability to work independently with minimal supervision
Strong computer literacy and accurate data entry skills
Flexibility to work variable shifts, including weekends, holidays, on-call assignments, and overtime when required
Commitment to confidentiality, patient privacy, and professional conduct
Education
High school diploma or equivalent required
Medical assistant or paramedic training preferred
Phlebotomy certification preferred (required in California, Nevada, and Washington)
Work Experience
Minimum of 6 months of phlebotomy or related healthcare experience required
At least 1 year of direct phlebotomy experience preferred
Customer service experience in a healthcare, retail, or service setting preferred
Demonstrated keyboarding and data entry proficiency required
Additional Job Details
Must comply with all organizational safety, confidentiality, and compliance policies
Adherence to all applicable health, safety, and infection control standards required
Consistent reliability, punctuality, and professionalism are essential
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Equiliem
Oct 10, 2025