User Experience Designer

This position has the option to work hybrid with an in-office requirement in Brooklyn, OH. on Tuesday.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Under minimal supervision and with some latitude for decision making, creates intuitive, easy to use, and accessible customer journeys for customers: members, employers, brokers, and providers. Works with business and agile teams to gather requirements and partner with User Experience Researchers to understand customers' needs. Translates those findings into visually appealing designs that adhere to brand and design system standards, creating various UX deliverables like flow diagrams, wireframes, and high-fidelity mockups for both responsive websites and native mobile applications. Provides design deliverables through mentoring and balancing workload for more junior designers on assigned project. Influences the product roadmap with design strategy and actively looks for process improvements for design as a practice.

Responsibilities:

User Experience Designer II

• Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagrams

• Supports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assets

• Assists in conducting usability research and synthesizing findings into insights that drive design decisions

• Particpates in design thinking exercises and workshops to understand user needs, analyzes requirements from stakeholders, breaks down complex problems, and iteratively design solutions

• Participates in agile ceremonies to support the software development lifecycle

• Adheres to design standards and uses to design systems to maintain consistency

• Ensures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelines

• Performs other duties as assigned

User Experience Designer III

• Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagrams

• Supports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assets

• Assists in conducting usability research and synthesizing findings into insights that drive design decisions

• Participates in agile ceremonies to support the software development lifecycle

• Facilitates design thinking exercises and workshops to understand user needs, gathers requirements from stakeholders, breaks down complex problems, and iteratively design solutions

• Documents design standards and contributes to design systems to update design patterns

• Ensures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelines

• Orients, trains, and assists more junior level staff.

• Performs other duties as assigned

User Experience Designer IV

• Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagrams

• Supports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assets

• Assists in conducting usability research and synthesizing findings into insights that drive design decisions

• Leads design strategy for a project to ensure that user experience enhancements are appropriately prioritized within the product roadmap

• Facilitates design thinking exercises and workshops to understand user needs, gathers requirements from stakeholders, breaks down complex problems, and iteratively design solutions

• Participates in agile ceremonies to support the software development lifecycle and ensures appropriate level of work is assigned to the team

• Champions design standards, participates in design governance, and reviews designs produced by the team to ensure that they are easy to use and adhere to design system patterns

• Ensures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelines

• Mentors junior designers to help them grow their skills, solve problems, and work effectively within agile crews

• Performs other duties as assigned

Qualifications:

User Experience Designer II

Education and Experience:

• Bachelors degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields.

• 3 years of experience as a User Experience Designer or equivalent experience designing experiences for web or mobile applications

Technical Skills & Experience:

• Knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc.

• Proficiency with iterative design working within a standardized design system to maintain consistency and brand identity

• Knowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwares

• Understanding of accessible design and WCAG guideline

• Strong facilitation skills

• Knowledge of human centered design principles and user experience design tools such as Figma or other modern design software tools

• Working knowledge of HTML/CSS/Javascript to support design to development handoff

User Experience Designer III

Education and Experience:

• Bachelors degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields.

• 5 years of experience as a User Experience Designer or equivalent experience taking on increasingly complex design challenges for web or mobile applications.

Technical Skills & Experience:

• Strong knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc.

• Strong proficiency with iterative design working within a standardized design system to maintain consistency and brand identity

• Strong knowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwares

• Understanding of accessible design and WCAG guidelines

• Analytical and critical thinking

• Strong facilitation skills

• Strong knowledge of human centered design principles and user experience design tools such as Figma or other modern design software tools

• Strong knowledge of HTML/CSS/Javascript for supporting design to development transition

• Good project management skills

• Ability to mentor more junior level staff

User Experience Designer IV

Education and Experience:

• Bachelors degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields.

• 7 years of experience as a User Experience Designer or equivalent experience taking on increasingly complex design challenges for web or mobile applications, which includes mentoring or supervising more junior level staff.

Technical Skills & Experience:

• Comprehensive knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc.

• Strong profiency with iterative design working within a standardized design system to maintain consistency and brand identity

• Strong knowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwares

• Understanding of accessible design and WCAG guidelines

• Strong knowledge of human centered design principles and user experience design tools such as Figma or other modern design software tools

• Strong knowledge of HTML/CSS/Javascript to facilitate the design to development handoff

• Strong project management and resource allocation

• Knowledge of design operations

• Ability to mentor and coach more junior level staff

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

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