General Manager

The General Manager for Bon Appetit at LinkedIn New York is the senior-most leader responsible for the full scope of hospitality operations at the site-including cafes, microkitchens, culinary programs, and events. This role is both operational and strategic, serving as the cultural and performance anchor for the New York location. The GM will work in close partnership with LinkedIn site managers and Bon Appetit leadership to deliver exceptional guest experiences, drive innovation, and foster a high-performing, inclusive team culture.

This position requires a seasoned hospitality professional with deep experience in corporate dining, a passion for culinary excellence, and the ability to lead and inspire a team of managers across multiple service platforms.

POSITION OBJECTIVES:

In the performance of their respective tasks and duties all employees are expected to conform to the following:

Perform quality work within deadlines with or without direct supervision.

Interact professionally with other employees, guests and suppliers.

Work effectively as a team contributor on all assignments.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Strategic Leadership & Culture Building

Serve as the face of Bon Appetit at LinkedIn New York, embodying the values of both organizations.

Build and sustain a culture of hospitality, inclusion, and operational excellence.

Collaborate with LinkedIn site managers to align food and event programming with client goals and workplace culture.

Lead strategic initiatives that elevate the guest experience, drive innovation, and support sustainability.

Operational Oversight

Oversee daily operations across cafes, microkitchens, culinary services, and event execution.

Ensure all food programs meet Bon Appetit standards for quality, freshness, presentation, and cost-effectiveness.

Maintain compliance with Health Department, OSHA, ADA, and Bon Appetit safety standards.

Own the successful launch and ongoing performance of new cafe openings and program expansions.

Team Management & Development

Lead, mentor, and develop a team of managers and frontline staff.

Foster a collaborative, high-performance environment with clear goals and accountability.

Conduct regular coaching, performance reviews, and succession planning.

Identify and nurture talent for future leadership roles.

Financial Stewardship

Partner with the Director of Operations to manage budgets, analyze financial reports, and optimize labor and food costs.

Monitor and respond to DPRs, variance reports, and operating statements.

Ensure financial decisions align with client vision and Bon Appetit standards.

Guest Experience & Client Relations

Ensure all guests are treated with professionalism, care, and respect.

Respond to feedback and complaints within 24 hours, providing thoughtful resolutions.

Maintain transparent, timely communication with LinkedIn stakeholders and Bon Appetit leadership.

Note: Job duties are subject to change as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum 5 years of progressive leadership experience in hospitality or corporate dining.

At least 1 year of management experience within a Corporate Dining Account preferred.

Proven ability to lead multi-unit operations and manage cross-functional teams.

Strong culinary knowledge and passion for food, service, and innovation.

Excellent communication, interpersonal, and organizational skills.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Union Experience Preferred