Student Consultant I

**WE ARE ACCEPTING
APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY
AWARD**

Academic
Technologies is seeking a service-oriented student to provide support for the
Student Laptop Checkout Program, which offers semester-long checkouts of
laptop computers to students. This position is responsible for the day-to-day
operations of this service, based in Woodward Hall. The successful candidate
will demonstrate excellent customer service skills and problem-solving
abilities and an interest in technology support. The Student Laptop Checkout
Program's hours are M-F, 9:00 a.m. to 4:00 p.m.
Applicants must possess
the ability to communicate technical information warmly and professionally
with students, along with some faculty and staff. They must be able to work
independently, organize time efficiently, multitask and be able to solve
problems while working in a customer service environment.

Applicants will also
assist in monitoring the do-it-yourself (DIY) video production studio in
Woodward Hall and participate on projects, including technology maintenance
and deployment projects in classrooms and computer labs across campus.

Duties and
responsibilities include:

Provide customer
service with laptop circulation processes for checkouts and returns and use
of the Woodward Hall DIY Studio.
Maintain equipment inventory, both daily
and seasonal inventory processes.

Provide Tier 1
computer support for loaner laptops, including basic troubleshooting and
imaging computers (both Mac and Windows PC).

Assist in maintaining
spreadsheets, forms, and applications that support the Student Laptop
Checkout program.
Monitor use of the Woodward Hall DIY
Studio.

Assist with technology
maintenance and deployment projects in classrooms and computer labs.

Provide basic administrative
tasks and demonstrate a willingness to use work time to learn and expand
one's knowledge.

Minimum
Qualifications:

Enrolled in a degree
seeking program at UNM, at least half-time (6 hours) at UNM for fall and spring
semesters.

Preferred Qualifications:

Demonstrated customer service
and interpersonal skills.

Experience providing
high-quality service to a diverse range of customers.

Experience communicating
technical information to the ability to collaborate and work in a team
environment.

Proficiency with Windows PC and Mac
operating systems.

Experience supporting and
troubleshooting computers.

Ability to maintain composure in
multifaceted high-pressure environment.

Ability to lift 25 lbs.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.