Package Center Manager

Monday - Friday, 9:00am - 6:00pm; occasional evening and weekend work may be required.

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Carolina Housing is committed to providing convenient housing that is secure, inclusive, and supportive. Students create a home in our on-campus communities, build life-long friendships and develop skills for their current and futures successes as they journey through their Carolina experience. In support of this mission, the department provides a comprehensive campus housing operation for approximately 10,000 residents including business services, residence life and education, family housing, administrative services, housekeeping, maintenance, human resources, marketing, and information technology. Within these operations, over 500 full-time, part-time, and student staff are responsible for 3.1 million square feet of residential space and an annual auxiliary budget of over $70 million. The department receives no State funding, which makes the operation unique in that it must manage both revenue and expense projections and budgets. The department is also dynamic in that it must continuously adjust to changes in student preferences, demand, rate levels, and a changing landscape of construction and renovation, and enrollment growth. Carolina Housing prides itself on being student-centered, data -driven and dedicated to continuous improvement. To that end, the department is amid implementing its five-year strategic plan and in the process of long-term capital planning that is likely to include renovation and new construction.

We are a well-established organization within Carolina Housing that operates multiple package center locations on campus, providing essential mail services to over 8,600 on-campus residents. Our Package Centers handle a substantial volume of packages and letters annually, relying on a dedicated team of student and temporary staff. As we continue to grow and innovate, we are seeking skilled and autonomous Package Center Managers to oversee and optimize our mail operations.

The Package Center Manager plays a pivotal role in coordinating and supervising activities similar to a post office. This position is responsible for managing the handling, receiving, storing, and distributing of all types of US mail, external carriers, and interdepartmental correspondence for our on-campus residents. The Package Center Manager will serve as the sole supervisor of the Package Center and act as a backup for the Assistant Director for Package Operations, overseeing all residential mail services on campus.

Responsibilities:

* Independently manage and supervise the Package Center Operations, ensuring efficient handling of over 170,000 packages and 110,000 letters annually.
* Lead and mentor a team of 40+ student employees, and seasonal temporary staff, providing guidance, training, and support to maintain high-quality service standards.
* Prioritize communication with residents on all mail-related matters, addressing their concerns promptly and professionally.
* Create work schedules for student and temporary staff to optimize coverage and service levels.
* Act as the Facility OS Package Software Administrator, ensuring seamless operations and compliance with Federal Mail Regulations.
* Facilitate comprehensive training programs for student, temporary, and professional staff, including adherence to Federal Mail guidelines, fire safety, and Environmental Health and Safety standards.
* Collaborate with housekeeping, external carriers, and facilities to streamline operations and enhance efficiency.
* Maintain accurate accounting and inventory records.
* Oversee the hiring process for student and seasonal temporary staff ensuring a capable and motivated workforce.
* Summer duties may include the continued management of a Package Center, assisting with the management of summer conference and guest housing, or other functions as needed.

Join our team and contribute to a vital aspect of campus life by providing exceptional mail and package services to our on-campus residents. Apply now and be part of our journey to maintain excellence in package center operations. The Package Center Manager will report directly to the Assistant Director of Conference and Guest Services, fostering a collaborative and supportive working environment.

High school diploma or equivalency.

Strong Verbal and Written Communication Skills:
Effective communication is essential for managing a diverse team, interacting with residents, and collaborating with various stakeholders. The Package Center Manager must be adept at conveying information clearly, resolving issues diplomatically, and fostering a positive work environment through open and transparent communication.

Demonstrated Ability to Learn New Software Systems Quickly:
As the Facility OS Package Software Administrator, the Package Center Manager will be responsible for optimizing operations using the software. The selected candidate must demonstrate the ability to learn new software systems rapidly and leverage their capabilities to enhance efficiency and accuracy.

Prior Customer Service Experience:
Customer service lies at the core of our package center operations. The Package Center Manager must have prior experience in delivering exceptional customer service, addressing concerns, and ensuring a positive customer experience.

Demonstrated Effective Decision-Making Skills:
As the sole supervisor of the Package Center, the Manager will face various challenges and decisions on a daily basis. The Package Center Manager must demonstrate strong decision-making skills as they are essential to ensure efficient operations and maintain a positive work environment.

These qualifications are crucial in ensuring the Package Center Manager can effectively lead the team, maintain smooth operations, and provide the highest level of service to our residents and stakeholders.

* Demonstrated experience in supervising teams, with strong leadership and communication skills.
* Familiarity with mail regulations, particularly Federal Mail guidelines, and their practical application.
* Proficiency in using package tracking software and other relevant tools.
* Strong organizational skills and attention to detail.
* Ability to adapt to changing operational needs and handle high-volume environments.
* Experience with the Facility OS operating system.
* Experience in Microsoft Office Suite (including Word, Excel, and PowerPoint).
* Experience using StarRez Reservation/Booking Software.
* Excellent customer service skills, initiative, problem-solving skills, and a strong work ethic.
* Knowledge of business arithmetic and meticulously accurate details.

Valid NC Driver's License

* Ability to Work Under Pressure During Periods of Intense Activity:
The Package Center Manager must thrive in a fast-paced environment and remain calm and composed during peak periods of package handling. The candidate must have the ability to prioritize tasks efficiently, address customer concerns promptly, and lead the team effectively under pressure.

* Ability to Move 30 lbs. with or without Accommodation:
The role may require the Package Center Manager to lift and move packages weighing up to 30 lbs. The candidate must be physically capable of performing these tasks independently or with reasonable accommodation.

* Ability to Stand and Be Active for Long Periods of Time:
The Package Center Manager will need to be on their feet for extended periods, supervising package handling, assisting staff, and addressing customer inquiries. The candidate must have the physical stamina to stand, walk, and remain active throughout their shift.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.