FBO Manager

Purpose:

We are looking for an experienced leader to lead and help set the vision and team-spirit for our FBO. The FBO manager is responsible for complete oversight of the Berry Aviation, Inc. (BAI)s Fixed Base Operations daily processes to include customer service, fuel sales, hangar, and office properties. Customer service is the primary focus, ensuring customers needs are always met or exceeded. Must be able to build and maintain strong relationships with internal and external customers as well as governing agencies and the airport authority. The FBO Manager will plan, direct, coordinate, and oversee activities associated with general aviation ground support services, aircraft fueling, line operations, hangar facilities, and the FBO Staff members performing these duties. The FBO manager also serves as the Facilities Manager, coordinating the use and maintenance of six Berry Aviation facilities in San Marcos, Texas.

Responsibilities, include, but are not limited to:

• Plans, directs, and coordinates all FBO operations in accordance with Berry Aviation, FAA, airport, and any other governmental and environmental agencies, policies and regulations
• Provides strong leadership to FBO team through clear communication, motivation, and encouragement; structured and organized actions; positive work environment to ensure the highest possible services levels are achieved and employee relations issues are minimized
• Manages and drives the financial performance of the FBO, including revenue, expenditures, and appropriate staffing levels to meet or exceed budget and other company goals
• Ensures friendly and efficient service to our customers and adherence to all customer service, line service, and ground support operating procedures
• Responsible for staffing actions, including hiring, dismissal, discipline, evaluation, priorities setting, and counseling employees through coordination with HR
• Supports existing relationships with customers, suppliers, and pertinent stakeholders and establishes new relationships accordingly
• Responsible for FBO tenant contracts, to include negotiations and enforcement
• Responsible for ensuring all accounting practices and duties are performed per required practices, regulations, and schedule
• Determines the need for new training and enhances and reinforces existing training programs to ensure a high level of excellence in safety, customer service, line service, and ground support is continually maintained
• Develops innovative ideas to continually improve FBO operations
• Manages all aspects of fuel operations, including the safe, secure, and accurate operation of the fuel trucks; management of the fuel inventory to conserve fuel costs and margins and ensure fuel quality is maintained; ensures routine inspections and repairs are done in a timely manner and logs are kept in strict compliance with appropriate regulations
• Ensures that the FBO complies with all workplace safety, environmental, and other applicable regulations (ex: OSHA, TCEQ, Airport Authority)
• Assumes additional responsibilities and projects as assigned by President and delegates responsibilities to qualified personnel, as needed

Required:

• Valid drivers license
• Must be able to pass a pre-employment and random Drug Screening, Background Check, and Employment Verification
• At least five(5) years of supervisory experience (Aviation preferred)
• Excellent communication, interpersonal, and customer service skills
• Strong initiative, execution, and organizational skills
• Strong business acumen, persuasion, and negotiation skills
• Must have a strong commitment to results

Education:

• High school degree or equivalent is required
• College or a vocational degree in business, Aviation Management, or a similar field is desired

Preferred:

• At least 5 years of previous management experience (Aviation preferred)
• Experience in customer service
• Must possess computer knowledge in Microsoft Office

Physical/Environmental Requirements:

• Must be able to lift 50lbs
• Must be able to work outside in inclement weather

Berry Aviation, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.

All new employees will be required to verify employment eligibility in accordance with the Immigration Reform and Control Act. Berry Aviation participates via E-Verify.

For additional information:

Click here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to view the EEO is the Law poster.

Click here:

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf to view the EEO is the Law supplemental poster.