Diversion Case Manager - Individual Homelessness

Community Teamwork
life insurance, vision insurance, paid time off, paid holidays, sick time, tuition reimbursement, 401(k)
United States, Massachusetts, Lowell
Oct 15, 2025
Diversion Case Manager - Individual Homelessness Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is seeking a Diversion Case Manager who will be responsible for providing case management to participants and providing advocacy, support, and referral information and assisting individuals to overcome barriers to becoming self-sufficient. Community Teamwork is a private non-profit organization with over 600 employees, and we are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities. We offer a supportive, mission-driven environment where you can thrive both personally and professionally. At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer: Starting Hourly Pay range: $24.34 - $25.07 Casual work environment 4 weeks of Paid Time Off Medical, Dental, and Vision insurance Paid Life Insurance Tuition reimbursement 12 paid holidays (including one floating holiday) Paid sick leave Career advancement and professional development opportunities 5% contribution to your 401K retirement account after 6 months of employment, whether or not you participate on on your own 37.5 hour work week (paid for 40 hours) Great co-workers and a fulfilling mission Responsibilities: Conduct outreach and assessments in the community (Greater Lowell and Merrimack Valley Region) Evaluate and assess referrals using a Housing First framework Collaborate with local homeless service providers to facilitate smooth transitions from shelters to permanent housing Maintain accurate case records and collect data for statistical analysis Develop and implement participant-centered service plans, focusing on achieving participant goals Monitor participant progress, identifying strengths, needs, barriers, and goals to sustain housing and increase self-sufficiency Educate participants on daily living activities and refer them to necessary service providers Conduct home visits and assist participants in accessing community resources Network and maintain positive relationships with landlords, property managers, housing authorities, social service organizations, and state agencies Provide crisis intervention, mediation, and service coordination as needed Collaborate with internal and external partners Participate in regular meetings and training sessions Qualifications: High School Diploma or equivalent required Relevant experience in case management or a related field Knowledge of community resources for low-income individuals and families Empathy and understanding of homelessness and related issues Excellent customer service skills and ability to communicate effectively with supervisors, coworkers, volunteers, donors, and participants Ability to manage multiple priorities in a fast-paced environment Proficient in basic computer software and data collection systems Strong crisis management skills Ability to maintain accurate records and confidentiality Bilingual (English/Spanish, English/Haitian-Creole, English/Khmer, English/Portuguese) preferred Equal Opportunity Employer - Vets/Disabled