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Treasury Management Implementation Manager
The Treasury Management Implementation Manager role is a leadership position within the Treasury Management Implementation Team of the Commercial Bank. This position is responsible for two primary job functions: 1) leading, coaching, and developing a team of direct reports, and 2) assisting with operational/reporting responsibilities for the national Implementation Team and key projects/initiatives for the broader Payments Transformation & Client Delivery organization.
In addition to day-to-day interaction with assigned direct reports and the national TM Implementation Team, this position will partner closely with TM Sales/Product/Service, lending groups, and other operational departments to promote a collaborative approach toward delivering a best-in-class customer onboarding experience. This position will report to and work closely with the National Implementation Manager to drive forward the digitalization of the TM onboarding experience, while working to further evolve and streamline the setup process for TM services of low to medium complexity.
Responsibilities:
Leading & Developing a Team of Direct Reports:
- Lead and manage a group of officer-level colleagues by instilling a clear vision and customer-centric culture.
- Mentor and coach team members to achieve superior performance by:
- Conducting monthly one-on-one meetings with direct reports.
- Reviewing individual KPM results on a recurring basis.
- Providing coaching, guidance, and constructive feedback on performance.
- Identifying and resolving quality, performance, or risk-related issues.
- Responding to internal/external feedback on relationship management or implementation issues.
- Monitor team worklists continuously to ensure Implementation cases, Customer Service cases, and assigned workflow tasks are completed consistently within established SLA's.
- Assist in facilitating weekly team meetings to distribute and share information with the national team.
- Provide ongoing training and development opportunities for team members to enhance product knowledge, service delivery skills, and customer engagement strategies.
- Recognize and reward individual and team achievements through recognition and CoStar awards.
- Administer the PMP process with team members to establish individual performance goals and evaluate overall performance.
- Oversee department PTO policies to ensure adequate coverage is maintained.
- Attract, develop, motivate, and retain talented colleagues.
Involvement in Key Initiatives & Operations:
- Participate in projects related to process improvement, system conversions, implementation design, product knowledge, and changes that will affect individual and multiple customers.
- Participate in and champion change for opportunities that align with the enhancing the onboarding experience.
- Oversee updates of Playbooks, Communication Templates, and Procedures to ensure information is current.
- Resolve issues to customer satisfaction same-day or follow-up with status update within 24 hours.
- Execute and oversee quality control processes to verify accuracy of processes and identify issues/discrepancies.
- Cultivate strong relationships with internal Bank partners and external customers to achieve excellent partnerships and delivery of successful product implementations and training.
- Serve as a Workflow Coordinator for incoming implementation and consultation requests.
- Lead by example with ethical behavior and decision-making, setting a standard of integrity and responsibility for all employees to follow.
Qualifications:
- 8 years of bank operations or customer service experience
- 4 years of treasury management experience
- 4 years of training experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Sep 10, 2025