Associate Customer Service Representative, Entry

As the Associate Customer Service Representative, you will ensure external customer and internal peer satisfaction by providing efficient support relative to all aspects of order management. You will be a bridge between our company and its customers, ensuring the customer needs are met and encouraging long-term loyalty. You will report to the Customer Service Manager.

Responsibilities

• Efficient and accurate input of customer orders sourcing to multiple fulfillment centers, including late order tracking

• Update daily priority list, customer and product file maintenance

• Work with Planning, Scheduling, Production and Shipping to ensure shipments and manage inventory

• Working with supervisor to help resolve issues and implement corrective action plans where needed.

Qualifications

• 2 years of previous experience in a high volume, fast paced, complex customer service environment required (retail or call center experience is not applicable)

• Experience entering a high volume of order data daily with low error rate essential

• Experience interpreting and responding to customer requests, teamwork

• Experience building relationships with main partners for each assigned customer are essential

• Excellent analytical, organizational, administrative, follow up abilities

• Must be able to work independently and in a team environment

• Will display enthusiastic, customer-focused professionalism

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Le fasce retributive e i benefit di PPG possono variare in base alla localita, il che ci consente di retribuire i dipendenti in modo competitivo in diversi mercati geografici. PPG prende in considerazione diversi fattori nelle decisioni sulle retribuzioni, tra cui, a titolo esemplificativo ma non esaustivo, competenze, esperienza e formazione, qualifiche e istruzione, licenze e certificazioni, nonche altre esigenze organizzative. Potrebbero essere applicati altri incentivi.

I nostri programmi di benefit per i dipendenti sono progettati per supportare la salute e il benessere dei nostri dipendenti. Eventuali coperture assicurative e benefit saranno conformi alle condizioni dei programmi applicabili e ai documenti del piano governativo associati.