Administrative Supervisor, Data Analysis and Planning

JOB TITLE: Administrative Supervisor, Data Analysis & Planning

LOCATION: Syracuse, NY

starting salary: $85,000 and up, based on experience

POSITION SUMMARY:

The Operations Supervisor, Data Analysis & Planning is responsible for data collection, analysis, and reporting strategies, and operational planning for the advancement of clinical care, operational practices, innovation and business development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform on-going monitoring of key performance indicators.
• Develops procedures, goals, objectives, and operational problem resolution strategies.
• Monitors developments affecting EMS, evaluates alternatives, conducts analytical studies, and develops and implements recommendations.
• Participation in process review, development, and quality improvement.
• Interfaces with partner agencies for data transmission and sharing.
• Assists with developing, evaluating, and implementing the Emergency Medical Services Plan.
• Prepare reports as required for duties and as requested by Operational Leadership.
• Establishes and maintains liaison with partner agencies in reporting and information sharing.
• Develops, implements and monitors data collection and analysis systems, and compiles data.
• Develops and maintains strategic relationships with PSAPs, fire departments and hospital partners throughout the county.
• Develops and maintains network of alternative healthcare options for EMS patients.
• Develops and maintains network of transportation options for EMS patients to alternative destinations.
• Ensure optimal service levels to agencies, hospitals, and the medical community.
• Analyze information regarding customer satisfaction, modify processes, and coach employees to ensure high levels of customer service.
• Participate in marketing activities and business development to increase overall revenue and decrease operational costs that are the result of dry runs and lost unit hours.
• Adheres to all company policies and procedures.
• Adherence to and compliance with information systems security is everyone's responsibility.
• Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.

Non-Essential Duties and Responsibilities:

• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

Education/Licensing/Certification:

• High School diploma or equivalent
• Current State Certification as an EMT or Paramedic is preferred
• Driving record that passes AMR's National Safety policy requirements

Experience:

• Minimum of 2 years' experience within supervisory role

Knowledge and Skills:

• Knowledge of data collection, analysis, and reporting techniques.
• Knowledge of statistical analysis.
• Function as an EMT or Paramedic as business dictates.
• Must have strong organizational skills.
• Driving record in compliance with AMR policy regarding insurability
• Effective oral, written, and interpersonal communication skills

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.