Summer Associate Internship (Digital Strategist)

Overview

The Digital department leads technology experiences at Navy Federal including our mobile application, website, and the core service management system used by frontline employees in call centers and branch locations. The digital platforms serve over 12+ million members and team members, as well as support close to 3 billion digital sessions in a year. Within this larger department, the Digital Strategy team is a small and mighty group of Business Systems Analysts, Program Managers, and Technical Program Managers focused on orchestrating the Digital portfolio of work across internal teams and the enterprise. We drive strategic roadmaps, develop and facilitate planning events, champion Agile best practices across internal silos, research and balance new product and feature ideas submitted from across the credit union, develop strategies and recommendations for executives, and articulate the vision for selected strategies across the credit union. We help Digital make data-driven investment decisions around balancing a nimble technology-based member experience today with a runway for massive multi-year strategies that will help Navy Federal advance beyond legacy systems and practices to become even more scalable, adaptable, and member centric as it continues the rapid growth it has seen in recent years.

The Summer Associate Graduate Intern will report to leadership that is located at the San Diego, CA campus. The team itself is spread across three of Navy Federal's campuses (Vienna, Pensacola, and San Diego). Project responsibilities may focus on strategies around industry analysis, internal product management best practices, and member behavior. An ideal candidate will have an interest in bringing together recommendations that holistically consider the competitive environment, organizational design, and the details of how the underlying technology works.

The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later.

Responsibilities

• Assess the competitive landscape and emerging financial technology players to identify best practices, shifting trends, and areas of opportunity
• Analyze portfolio metrics to understand, predict and identify opportunities to influence prioritization of the Digital Portfolio
• Develop recommendations for strategic initiatives or program changes to products the organization could/should pursue based on findings, support recommendations with data and empirical evidence, and develop a roadmap or action plan as applicable
• Develop and present proposal on findings from analysis and research to management up to and including senior executives

Qualifications

• Currently pursuing a graduate degree in Business Administration, Management Information Systems, or other related degree
• Research, analysis, and data manipulation experience
• Strategic framework reference, creation, and application experience
• Communication and presentation skills
• Comfort with telling stories with data

Preferred Skills

• Technology strategy, development, or product management experience or coursework
• Working knowledge of Agile or DevSecOps development practices

Hours: Monday - Friday, 8:00AM - 4:30PM ET
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 9999 Willow Creek Rd, San Diego, CA 92128

About Us