Housing Stabilization Specialist

Title: Housing Stabilization Specialist (FT, PT)

Division: Permanent Supportive Housing

OT Status: Non-Exempt

Reports to: Housing Stabilization Supervisor

Revision date: New 8/14/25

Management Level / Supervises: Individual Contributor

Job Classification: 2 - Professional

Job Family Group: Clinical / Service Coordination

PURPOSE

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and reporting to the Housing Stabilization Supervisor, the Housing Stabilization Specialist plays a critical role in supporting residents of Permanent Supportive Housing (PSH) to maintain safe, stable, and healthy tenancies. This position focuses on practical, housing-based interventions such as housekeeping coaching, lease education, rent repayment planning, behavior improvement strategies, and ongoing coordination with property management to prevent evictions and lease violations. Working as part of a multidisciplinary team, and referral based caseload management, the Housing Stabilization Specialist uses a strengths-based and trauma-informed approach to address tenancy-related barriers and promote long-term housing success.

ESSENTIAL FUNCTIONS

Tenancy Support & Housing Stability

• Provide individualized support to residents struggling with lease compliance, including late rent, hoarding/clutter, etc.
• Coach and assist identified residents with developing and maintaining housekeeping routines, including cleaning, organizing, trash disposal, and basic home safety.
• Collaborate with residents and staff to develop and implement Housing Retention Plans, including Behavioral Agreements, Housekeeping Checklists, and Payment Plans.
• Conduct monthly in-unit wellness visits and inspections to assess tenancy health and reinforce housing expectations.
• Conducts educational workshops on various recovery and practical life skills, and foster a supportive community environment, enhancing residents' overall well-being and stability

Resident Coaching & Skill-Building

• Offer hands-on support with life skills that promote successful tenancy (e.g., budgeting, paying rent online, neighbor relations, understanding lease terms), especially for new tenants
• Use motivational interviewing and harm reduction techniques to engage residents in addressing behaviors that may jeopardize housing.
• Provide education about tenant rights and responsibilities under Fair Housing and lease agreements.

Collaboration with Property Management

• Serve as a liaison between residents and property management to resolve tenancy concerns and mediate conflicts for identified residents.
• Attend move-in orientations, lease reviews, and tenant meetings as needed.
• Participate in eviction prevention meetings; and coordinate interventions in response to lease violations or complaints. Work with select residents to develop Housing Retention plans and support residents in following the plan(s).

Documentation & Reporting

• Maintain timely and accurate case notes, home visit logs, retention plans, and other tenancy-related records in accordance with agency and funder requirements.
• Track outcomes related to housing stability, compliance improvement, and service engagement.
• Support the PSH team with reporting on eviction prevention efforts and housing retention metrics.

Team Support & Development

• Coordinate and communicate regularly with Case Managers, Clinical staff, and external partners to ensure cohesive support for residents.
• Participate in staff meetings, case conferencing, and professional development trainings.
• Contribute to a team culture grounded in trauma-informed care, equity, and Housing First principles.

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.

• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

• With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.

• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

• Performs other duties as assigned.

Education: High school diploma or GED with 2+ years relevant experience OR Associate's/Bachelor's degree in Human Services or related field required.

Experience: Minimum of 2 years' experience working with individuals experiencing homelessness, mental illness, or substance use. Experience with harm reduction, hoarding/clutter interventions, or behavioral agreements. Knowledge of Fair Housing, lease compliance, and eviction prevention practices.

Mental: Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.

Skills:Strong interpersonal skills and comfort working in clients' homes and diverse housing environments. Ability to set boundaries while building trusting relationships. Basic computer proficiency (e.g., case notes, email, data entry). Bilingual (Spanish, ASL, or other relevant languages) preferred.

Travel: Travel up to 50%. Must have a Valid driver's license and access to reliable transportation.

Licensure: N/A

Vision: Normal: Consistent with standard workflow.

With respect to said job description, estimate the daily time spent performing the following activities.

Rare ( R) = 0-24%; Sometimes ( S) = 25-49%; Frequent ( F) = 50-74%; Continuous ( C) = 75% plus

R = Climbing R = Stooping Lifting / Carrying; S = 10-25 lbs.

F = Standing R = Pushing S = 26-50 lbs.

S = Sitting R = Pulling R = 51-75 lbs.

F = Walking F = Driving ` R = 76 plus lbs.

Working Conditions: Field-based role with frequent in-home visits and occasional property inspections. Occasional lifting/moving of light objects or helping residents with physical tasks (within reasonable boundaries). Flexible schedule to respond to urgent tenancy issues or after-hours concerns.

Consequences of Errors: Substantial. High monetary responsibility.

Supervision Received: General supervision: Employee generally operates by himself/herself checking with supervisor when in doubt.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.