Sr. Web Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We're looking for a hands-on Senior Web Marketing Manager to support the execution and continuous improvement of Docusign's global web presence. This role will drive continuous optimization, ensure timely initiative execution, will be an expert in website best practices and can effectively communicate with stakeholders within a fast-paced organization. In this role you can expect to be executing on daily content entry in our CMS Contentful for 17+ regions, deploying experiments and implementing personalization on our most visible web pages.

This position is an individual contributor role reporting to Manager, Web Marketing Operations.

Responsibility

• Review and update web content daily

• Prioritize and execute multiple competing projects ensuring consistency with brand strategy and business objectives

• Assist in triaging all new tasks for the website operations backlog, and work with stakeholders to gather missing information and requirements when needed

• Scope and deploy projects together with the Product and Program Owner and work on documentation to deliver fully defined tasks to the development team

• Understand localization best practices and translation workflow tooling

• Work with production team to answer CMS troubleshooting questions, be the first line of defense for review before we share with stakeholders

• Plan and lead meetings with cross-functional teams

• Update and maintain WebOps process documentation

• Deliver projects on time ensuring business requirements and web standards are met

• Lead experimentation and A/B testing efforts to test and validate hypotheses, ensuring continuous optimization of the website

• Build scalable processes and workflows that enable rapid execution and cross-functional alignment

• Optimize existing processes for scalability, recognize opportunities for improvements, and be a key Web stakeholders for marketing web technologies being implemented or enhanced

• Write and maintain consistent documentation; reserves time to ensure Confluence is up to date

• Possess a deeper understanding of Contentful's content model and information architecture, collaborating with engineering to ensure all new and updated modules meet internal WebOps requirements for scalability and velocity

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years related experience
• Familiarity with content management system (CMS) platforms (Contentful)
• Knowledge of collaboration tools and systems (Google Suite, Atlassian Suite/Jira, Slack, and Zoom)
• Familiarity with website content localization and CAT tools (like Memsource/Phrase)

Preferred

• Experience owning the execution of the global web marketing strategy and roadmap, ensuring alignment with senior leadership and driving key initiatives to completion
• Excellent written and verbal communication skills in English and strong interpersonal skills
• A detail-oriented approach to content management and an ability to also keep an eye on the big picture
• Ability to work in a highly collaborative and team-focused environment with diverse, global, and cross-functional teams on multiple timezones
• Uses advanced functional capabilities to complete both routine and non-routine work
• Able to effectively advise less experienced team members in their work
• Familiarity with Agile methodologies and the Scrum framework
• Demonstrate strong project management skills, managing timelines, maintaining standard SLAs and involving contributing stakeholders at the right touch points to deliver experience on time
• Humble ambition, with a consistent drive to win
• Sees and understands patterns and appropriately connects the dots
• Ability to take on stretch assignments and complete these to the standards expected

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $112,800.00 - $175,000.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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