Service Technician Level 1

Description:

Service Technician - Level 1 is an entry-level position. Most new hires for this position have little or no utility experience. The first year is mostly training with our in-house technical trainers and experienced coworkers. It generally takes one year of training before a new employee is qualified to work alone or to be scheduled to work the Sunday or night rotation.

General Purpose of Work:

Under direct supervision and at the direction of Meter and Connection supervision or the Distribution Operator on duty, investigates, makes safe, or makes repairs to the gas and electric distribution system as detailed in General Duties. Provides support and emergency response for Gas and Electric Operations activities.

General Duties:

• Investigates reports of gas odor and possible carbon monoxide.

• Repairs above-grade gas leaks on Company and customer equipment and piping.

• Installs, exchanges, locks, unlocks, and removes all types of rigid-hung gas meters and single-phase electric meters.

• Assists with the installation of large-volume meters and specified regulation.

• Tests, replaces, and maintains gas service regulators and reliefs.

• Performs leak surveys.

• Installs and removes gas pipe and fittings on customer-owned piping systems.

• Stores and maintains meters, tools, and repair parts on a Company vehicle.

• Properly completes written records in a neat and thorough manner.

• Utilizes tools such as gas leak and carbon monoxide detection instruments, voltmeters, gas pressure gauges, pipe cutters, stocks and dies, power vises, and various manual and electric hand tools.

• Performs meter inventory and pipe inventory as requested.

• Performs other incidental and related duties as assigned.

Qualifications:

• High school diploma or equivalent with demonstrated mechanical and electrical aptitude.

• Must have and keep a valid Wisconsin driver's license.

• Must be neat in appearance and have a customer-friendly demeanor.

• Must have the manual dexterity to perform this type of work.

• Must have a basic understanding of the mechanical and electrical principles and safe installation and operation of residential, commercial, and industrial gas and electric equipment.

• Must be able to detect the presence of odorant readily at 0.5 percent gas using an odorometer.

• Must be able to occasionally lift 70 pounds to chest height and be able to routinely lift 50 pounds.

• Must be able to work outdoors in all weather conditions, on uneven surface or ground, and indoors in poor lighting conditions.

• Must be able to make multiple trips up and down stairs or ladders in performance of job duties.

• Must be reasonably available for overtime and emergency work assignments.

Knowledge and Skills to Be Acquired.

• Must have or acquire the operator qualifications necessary to perform the covered tasks for this position.

• Must develop and demonstrate excellent mechanical ability and the ability to work alone or with others.

• Must have or acquire a thorough knowledge of Department of Transportation Pipeline Safety Code requirements, Wisconsin Administrative Code (Public Service Commission of Wisconsin), National Fuel Gas Code (NFPA 54), and Company Construction Standards and ensure compliance with each.

• Must demonstrate the ability to plan and organize work on a daily basis.

• Must be competent in the use of the GTX Mapping system and other personal computer applications used by Service and Metering employees.

• This position is subject to drug testing in accordance with Federal Department of Transportation regulations.

ABOUT THE ORGANIZATION

About MGE

MGE generates and distributes electricity to 167,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 178,000 customers in seven south-central and western Wisconsin counties. MGE is a regulated utility subsidiary of the investor-owned public utility holding company MGE Energy, Inc. MGE's roots in the Madison area date back more than 150 years.

An industry leader, MGE was among the first utilities nationwide to commit to net-zero carbon electricity by 2050, consistent with global climate science. Your community energy company is investing in a more sustainable future for the benefit of all our customers, investors, and employees. As your community energy company, we are committed to this area and its people. We take responsibility to:

Plan and provide a safe, reliable, and cost-effective energy supply that balances the needs and values of those we serve.

Provide information and education to serve our customers and stakeholders and help inform their energy decisions.

Preserve and protect our environment while providing affordable, reliable energy.

Encourage and support economic and business development to keep our economy strong and vibrant.

Engage in open and honest dialogue, partnership, and collaboration to best serve our customers and the broader community.

Our Values

Safety: Safety is a core value at MGE. The safety of our employees, customers, and communities is our top priority. Our culture initiatives continuously improve our safety performance. MGE has earned numerous safety awards for this safety performance, including the AGA Leading Indicator Safety Award.

Reliability: We invest in our people and in our systems to help ensure top-ranked energy reliability that helps to maintain the economic health and vitality of the communities we serve. MGE is a national leader in electric reliability.

Sustainability: With a commitment to transparency, accountability, and continuous improvement, we take a holistic and proactive approach to sustainable practices company-wide.

Equity: We are committed to equity and inclusion in our service to our customers, in our workplace, and in our broader community, and we value diverse perspectives, ideas, cultures, and backgrounds.

MGE's parent company is MGE Energy, Inc., a public utility holding company. Its common stock trades on the NASDAQ Stock Market. For more information, visit mge.com and mgeenergy.com.

JOB LOCATION

The position is located in Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations.

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