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ACSS Student Success Coordinator

North Carolina State University

$ 35,589 - $ 64,499

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Sep 05, 2025

Job Posting Information

Posting Number	PG194685SP
Internal Recruitment	No
Working Title	ACSS Student Success Coordinator
Anticipated Hiring Range	$48,000 - $52,000
Work Schedule	Monday-Friday, 8AM-5PM (Position may require occasional hours outside of the published work schedule)
Job Location	Raleigh, NC
Department	Academic, Career and Student Services
About the Department	Over the past 125 years, the Wilson College of Textiles has developed a reputation for exceptional education, innovative research and productive industry partnerships. While we take pride in that legacy, we continue to set higher standards and new goals. That means establishing sustainability as the foundation of everything we do. It means updating the cutting edge technology used in our state-of-the-art labs and studios. It means a commitment to a welcoming and supportive culture. Put simply, it means using our textiles expertise to improve quality of life for everyone. We produce leaders who make a difference both at home in North Carolina and across the world. Students land top jobs in manufacturing, fashion, athletics, research, medicine, academia and more. Our faculty count the CDC, DOD and NSF as regular research partners. The Wilson College provides both the community feel of a small college and the resources of NC State University, a leading land-grant public research institution and recognized as one of the best employers in the state. Not to mention, it's located in the heart of Raleigh, North Carolina, which is consistently listed in U.S. News and World Report's best American cities to live in. At NC State, our employee value proposition aims to create an ecosystem of meaningful work opportunities that align with Wolfpack 2030: Powering the Extraordinary, NC State's strategic plan. We strive to provide an accepting and dynamic culture, opportunities for personal growth and professional development, and programs to support your busy life. Simply put, we want you to achieve your highest potential at work. If you're a world-class applicant with a passion for higher education and a commitment to affecting positive change locally and globally, apply to become a part of our hyper-collaborative Wolfpack where everyone belongs. The Center for Academic, Career and Student Services ( ACSS) in the Wilson College of Textiles supports students through all stages of their NC State journey. Exploration events, pre-college programs and individual visits are a few of the opportunities that ACSS provides for prospective students and their families to learn more about Wilson College. Current students receive support from the exceptional ACSS staff through academic advising, career services, scholarships, student engagement and peer tutoring. Stop by the center in suite 2418 for more information about how ACSS can support you.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	The ACSS Student Success Coordinator supports the operational and programmatic functions of the Office of Academic and Student Services ( ACSS) at the Wilson College of Textiles by planning and coordinating programs that enhance student engagement, academic success, and college-wide operations. This role serves as the college scheduling officer and plays a key role in coordinating academic logistics, organizing student engagement activities, and managing major events such as commencement. The position directly supervises student assistants, oversees fiscal processes, and supports strategic initiatives through collaboration with college leadership. By ensuring effective communication, planning, and process management across multiple areas, this role contributes to the success of both academic operations and the student experience. Primary job duties include: Serve as the college scheduling officer, collaborating with undergraduate program directors to manage teaching schedules, including distance education courses, and room assignments Plan and manage major academic events for the college, including commencement ceremonies and graduate student orientation (e.g., creating programs, coordinating catering and other vendors, creating student awards, and communicating with graduates, staff, and faculty) Supervise student assistants, maintaining their schedules, providing training, conducting performance reviews, etc. Advise and support Wilson College of Textiles student organizations, including advising the Tompkins Textiles Student Council and serving as the point of contact for all other student organizations Collaborate with the Associate Dean of Academic Programs (ADAP) to ensure all ACSS budgets align with Wilson College's strategic plans and goals Coordinate various financial and administrative processes for ACSS, including purchasing, PCard reconciliation, travel authorizations, and reimbursements, ensuring compliance with college and university regulations. Process distance education compensation for faculty members Develop, implement, and update standard operating practices for processes (e.g., purchasing, student assistants, student organizations, graduation) Serve as a liaison to faculty and academic leadership, ensuring accurate and timely communication of processes, policies, and student support initiatives Assist with the student course request process
Other Responsibilities	Assist all ACSS areas with additional event planning (e.g., coordinating catering and vendors) Assist the director of career services with career fair logistics, ePack job entry, etc. Coordinate with ADAP on projects, as needed Plan ACSS staff meetings (e.g., scheduling, taking minutes, creating the agenda, organizing speakers) Manage study breaks for students each semester (e.g., ordering food/catering, advertising, staffing) Provide assistance to ACSS staff as needed (e.g., travel planning, scheduling volunteer opportunities) Serve as a backup for prospective student tours Maintain the ACSS break room and storage closet, and ensure supplies are ordered and stocked

Qualifications

Minimum Experience/Education	Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Strong organizational and time-management skills with the ability to manage multiple projects and deadlines Demonstrated experience in planning and coordinating large-scale events Ability to effectively supervise, train, and mentor student assistants Experience managing budgets, purchases, and fiscal processes in compliance with organizational policies Ability to interpret and apply institutional policies and procedures Effective written and verbal communication skills, including experience with internal and external stakeholder communications Strong interpersonal skills with a demonstrated ability to build relationships across departments and with varied stakeholders Proficiency in using Microsoft Office (Excel, Word, Outlook), Google Suite, and willingness to learn additional administrative systems (e.g., human resources, financial, scheduling) Experience with basic data reporting or tracking using Excel or similar tools Ability to work independently and collaboratively within a team environment
Preferred Qualifications	Experience in higher education, particularly in student services, academic operations, or program coordination roles Working knowledge of NC State University policies, systems (e.g., Marketplace, MyPack Portal, Astra. etc.). Experience managing or advising student assistants or student organizations
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	09/05/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	09/12/2025
Notice to Applicants
Special Instructions	Please upload a current copy of your resume, cover letter, and contact information for three professional references. We will only reach out to references if you are selected as a finalist candidate, and will provide you with advance notice prior to reaching out.

Position Details

Position Number	00043240
Position Type	SHRA
Position Classification Band Title	University Program Associate
Position Classification Band Level	Journey
Position Classification Salary Range	$ 35,589 - $ 64,499
Salary Grade Equivalency	NC09
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	182301 - Academic Programs
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.