New

IT Systems Administrator I

North Carolina State University

Commensurate based on experience

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Sep 05, 2025

Posting Information

Posting Number	PG194220EP
Internal Recruitment	No
Working Title	IT Systems Administrator I
Anticipated Hiring Range	Commensurate based on experience
Work Schedule	Monday - Friday 8am - 5pm
Job Location	Raleigh, NC
Department	Wilson College of Textiles
About the Department	Over the past 125 years, the Wilson College of Textiles has developed a reputation for exceptional education, innovative research and productive industry partnerships. While we take pride in that legacy, we continue to set higher standards and new goals. That means establishing sustainability as the foundation of everything we do. It means updating the cutting edge technology used in our state-of-the-art labs and studios. It means a commitment to a welcoming and supportive culture. Put simply, it means using our textiles expertise to improve quality of life for everyone. We produce leaders who make a difference both at home in North Carolina and across the world. Students land top jobs in manufacturing, fashion, athletics, research, medicine, academia and more. Our faculty count the CDC, DOD and NSF as regular research partners. The Wilson College provides both the community feel of a small college and the resources of NC State University, a leading land-grant public research institution and recognized as one of the best employers in the state. Not to mention, it's located in the heart of Raleigh, North Carolina, which is consistently listed in U.S. News and World Report's best American cities to live in. At NC State, our employee value proposition aims to create an ecosystem of meaningful work opportunities that align with Wolfpack 2030: Powering the Extraordinary, NC State's strategic plan. We strive to provide an accepting and dynamic culture, opportunities for personal growth and professional development, and programs to support your busy life. Simply put, we want you to achieve your highest potential at work. If you're a world-class applicant with a passion for higher education and a commitment to affecting positive change locally and globally, apply to become a part of our hyper-collaborative Wolfpack where everyone belongs.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	This role is a critical component of the Wilson College of Textiles IT team, reporting directly to the Director of IT. The Systems Administrator will be responsible for providing high-level technical support, managing a varied endpoint environment, overseeing critical infrastructure, and driving automation initiatives to enhance efficiency and service delivery. This is an excellent opportunity for a proactive and detail-oriented individual to make a significant impact within a dynamic academic setting. Key Responsibilities: 1. Endpoint Management (25%): Comprehensive Endpoint Lifecycle Management: Oversee the full lifecycle management of Windows, macOS, and Linux endpoints in a hybrid on-premise and cloud environment. This includes provisioning, deployment, configuration, maintenance, and decommissioning. Strategic Cloud-First Migration: Play a key role in the ongoing migration towards a cloud-first endpoint management environment. Manage and optimize the deployment of faculty, staff, and loaner devices via Microsoft Intune, while actively planning and executing the expansion of Intune management to research lab devices, student lab devices, and other university-owned endpoints. Operating System Compliance & Support: Ensure that all University-owned computers within the Wilson College of Textiles are running supported operating systems. For any documented exceptions, develop and maintain a clear plan for long-term support and eventual migration. Adhere strictly to endpoint compliance frameworks and policies set forth by the central University IT office (OIT). Software Asset Management (SAM) & Compliance: Collaborate with end-users to identify and inventory software installed on all University-owned computers. Verify software licenses, ensure security compliance, and meet other regulatory or institutional metrics. Application Packaging & Deployment: Expertly package and manage application deployments across macOS and Windows environments using tools such as Microsoft Configuration Manager (SCCM), Microsoft Intune, and Jamf Pro. 2. Configuration Management (25%): Strategic Configuration Development: Actively participate in the review and refinement of a comprehensive configuration management strategy for Windows, macOS, and Linux computers across the Wilson College of Textiles. Focus on ensuring security, sustainability, and supportability of all configurations. Tool Utilization: Leverage and manage existing configuration management tools including Group Policy, Puppet, Microsoft Intune, SCCM, and Jamf Pro to maintain consistent and secure endpoint configurations. Documentation & Standardization: Ensure that all configuration services and policies are meticulously documented, including version control and change logs, to facilitate knowledge transfer, troubleshooting, and audit compliance. 3. Automation & Scripting (25%): Workflow Automation Development: Design, develop, and implement strategies to automate routine IT workflows and processes for both internal IT services and external user-facing services. API & AI Tool Integration: Integrate and leverage API and AI tools (such as Node-RED and potentially large language models like ChatGPT) directly into automation processes to streamline operations. Focus on automating workflows within our ticketing system (Zendesk), communication platform (Slack), and other supported systems. Scripting & Tool Proficiency: Proficiently utilize scripting languages (e.g., PowerShell, Python, Bash) to create, manage, and troubleshoot robust automation scripts. Automation Documentation: Ensure all developed automations are thoroughly documented, including their purpose, functionality, dependencies, and troubleshooting steps. 4. Windows Server & Containerized Web Infrastructure Management (15%): Windows Server Management: Manage, maintain, and enhance 4-5 virtual Windows server environments primarily utilizing VMware for virtualization. This includes patching, monitoring, performance tuning, and troubleshooting to ensure high availability and optimal performance. Containerized Web Infrastructure: Manage, maintain, and enhance the Wilson College of Textiles' website infrastructure, primarily leveraging Docker for containerization. This includes deployment, scaling, monitoring, and troubleshooting of web services, ensuring reliable performance even with typical web loads. WordPress Environment Support: Provide technical support and collaborate with the Business and Technology Applications Analyst to maintain and improve the WordPress environment, ensuring high availability and optimal performance. 5. Tier 3 User Support & Service Desk Management (10%): Provide expert Tier 3 technical support: Act as the primary escalation point for complex and time-critical technical issues, assisting the IT Support Specialist and student technician team. Deliver comprehensive user consultations: Engage directly with faculty, staff, and students within the Wilson College of Textiles to understand their needs and provide tailored systems support and solutions. Ensure timely resolution of user concerns: Proactively address and resolve technical issues, prioritizing based on impact and urgency, and maintaining clear communication with users throughout the process. Contribute to Service Improvement: Collaborate with the Director of IT to continually refine and develop standard operating procedures (SOPs) to ensure high-quality service delivery and an exceptional customer experience. Develop and leverage service analytics: Design, implement, and maintain analytics and intelligence on ticketing and customer experience metrics using Zendesk (or similar ITSM platform). Specifically, track and report on key metrics such as First Response Time and User Satisfaction to continuously improve service delivery. Utilize this data to identify trends, pinpoint areas for improvement, and inform strategic decisions regarding service desk operations.
Other Responsibilities	Other duties as assigned.

Qualifications

Minimum Education and Experience	Bachelor's degree with one - two years of relevant experience; or an equivalent combination of education, training and relevant experience.
Other Required Qualifications	Proficiency in Windows, Windows Server, & macOS administration and troubleshooting. Proven experience with Microsoft Intune and JAMF Pro for cloud-based endpoint management. Proven experience with Microsoft Configuration Manager (SCCM) and Group Policy for on-premise endpoint management. Experience with workflow automation concepts and tools (e.g., Node-RED, API integrations). Experience providing Tier 3 technical support in a professional environment. Experience with application packaging using the Powershell Application Deployment Toolkit.
Preferred Qualifications	Previous experience working in an IT role within a university or academic setting. Practical experience with Docker for deploying and managing applications. Experience using IT Service Management (ITSM) platforms, specifically Zendesk. Scripting skills in one of the following: PowerShell, Python, Bash. Experience in creating thorough and clear technical documentation.
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	No
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	09/05/2025
Anticipated Close Date	Open Until Filled
Special Instructions to Applicants	Please submit a current resume/CV, cover letter, and names and contact information for three (3) professional references. These references will only be contacted with permission of finalist applicants.

Position Details

Position Number	00050066
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Department ID	180601 - Textiles Creative and Technology Services
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.