Manager Retail Branch I

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As a Manager Retail Branch I at BECU, you'll be the driving force behind a high-performing, member-focused branch. You'll lead with purpose, inspire your team, and create meaningful experiences for our members. Your leadership will shape the culture, elevate service standards, and foster growth-both for your team and yourself. You'll be the face of BECU in your community, building relationships and championing our values. This is your opportunity to make a lasting impact, not just within the branch, but across the organization and the lives of our members.

WHAT YOU'LL DO:

• Lead with Vision:Set a clear direction for your branch, aligning team efforts with BECU's strategic goals and member-first mission.
• Coach for Success:Provide ongoing mentorship and performance coaching to help your team grow professionally and achieve their goals.
• Empower Career Growth:Support your team's development through regular feedback, career planning, and skill-building opportunities.
• Deliver Exceptional Service:Ensure timely, accurate, and personalized service that reflects BECU's commitment to excellence.
• Optimize Branch Operations:Monitor service levels, analyze performance reports, and adjust staffing to meet member needs efficiently.
• Champion Community Engagement:Build brand awareness and foster relationships within your local community to drive membership and growth.
• Inspire Sales Excellence:Set high standards for service and sales, recognize achievements, and coach through challenges to elevate performance.
• Manage Budgets Wisely:Collaborate with leadership to manage branch budgets and ensure responsible financial stewardship.
• Build Strong Partnerships:Cultivate effective relationships with team members, members, business partners, and property managers.
• Ensure Compliance:Lead your team in adhering to policies, procedures, and regulatory requirements, while staying current on training.
• Oversee Facilities:Serve as the primary contact for facilities management, ensuring the branch meets BECU's environmental and brand standards.
• Hire Top Talent:Partner with Recruiting to attract and onboard exceptional team members who align with BECU's values.
• Be a Knowledge Resource:Maintain a broad understanding of Credit Union operations to support your team and members effectively.
• Foster Communication:Promote open dialogue across departments to support collaboration and shared success.
• Drive Continuous Improvement:Champion process enhancements and service quality initiatives to help BECU reach new heights.
• Adapt and Contribute:Take on additional responsibilities as needed to support the branch and organization.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

BECU is looking for someone who thrives in a leadership role and is passionate about member service. Here's what might attract you to this opportunity:

• Leadership Impact:You want to lead a team where your guidance directly shapes success and culture.
• Community Connection:You're energized by building relationships and making a difference locally.
• Growth Mindset:You're driven to develop others and grow your own career in a supportive environment.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's degree or equivalent related experience required.
• Minimum one year of leadership experience required.
• Minimum four years of experience in a sales, retail or banking environment required.
• Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Preferred Qualifications:

• Financial institution experience preferred.
• Training, mentoring, and sales skills.
• Ability to resolve complex problems with minimal guidance.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.
#BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.