Sr Communications Engineer (Onsite)

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.

Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.

We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

The Senior Communications Engineer is responsible for designing, implementing, and maintaining enterprise-grade voice and contact center solutions. This person is the technical lead for telecom infrastructure, contact center systems, and related omnichannel communication tools, ensuring high availability and performance. This role involves close collaboration with IT teams, internal business units, and vendors.

JOB RESPONSIBILITIES

• Telephony management and support
  
  
  
  • Webex Calling, Webex Contact Center
  • Cisco UCM support (until platform retirement)
  • Setup of toll-free numbers and phone extensions
  • Telecom network and voice gateway design and support
  • Incident response
  • Vendor ticketing, coordination
  
  
  
  
• Design, implementation, and administration of contact center solutions
  
  
  
  • Webex Contact Center configurations and call flows
  • Cisco UCCX configurations and call flows (until platform retirement)
  • Dashboards and reports
  • Integrations with other systems including CRM
  • Related work on marketing campaigns, IVR, AI bots
  
  
  
  
• Business and user support
  
  
  
  • Work with business units to understand needs and define solutions
  • Train and support users on new solutions
  
  
  
  
• Team responsibilities
  
  
  
  • Help manage overall telecom workload
  • Guide and mentor other engineers
  
  
  
  
• Vendor and product leadership
  
  
  
  • Be the primary engineer for telecom vendor interaction
  • Work with vendors to evaluate products and new features
  • Be the subject-matter expert for telecom/contact center solutions
  
  
  
  
• Other duties/responsibilities as assigned

JOB REQUIREMENTS

• Education (i.e. 4-year college degree, license, certification)
  
  
  
  • 2 or 4-year college degree or equivalent industry experience required.
  
  
  
  
• Experience (i.e. years of work experience related to the job)
  
  
  
  
  • 2 years of experience in Webex Calling and Webex Contact Center.
  • 4 years of experience in contact center design and implementation (any vendor).
  • 4 years of experience physical and soft phone configurations/management.
  • 5 years of experience interacting with basic networking technologies.
  • 8 years of experience in telecom overall preferred
  • 2 years of experience in Cisco UC applications (CUCM, CCX, etc.) preferred.
  • 2 years of experience in SIP trunking, voice gateway configuration and related infrastructure topics preferred
  
  
  
  

Knowledge / Technical Requirement

• Strong knowledge of Webex Calling and Webex Contact Center.
• Strong knowledge of Cisco UC applications (CUCM, CCX, etc.).
• Basic knowledge of SIP trunking and voice gateway configuration.
• Basic knowledge of number porting processes.

Competencies, Skills & Abilities (List additional competencies, skills, and abilities to be successful in the job, i.e. Ability to communicate details and requests with professionalism and accuracy)

• Strong troubleshooting and analysis skills.
• Strong technical documentation skills.

WORK CONTEXT

Working Conditions (i.e. standard office conditions, sitting, lifting, etc.)

• Standard office conditions

Equipment Operation (i.e. standard office equipment, etc.)

• Standard office equipment

Salary and Other Compensation:

The annual wage for this position is between $86,000 - $125,000 per year. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, 6 paid holidays annually, 2 floater days annually, 1 volunteer service day annually, paid paternity leave, and tuition reimbursement.

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