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Retail Loan Servicing Representative

Northwest Bank
United States, Ohio, Columbus
Sep 05, 2025
Job Description Overview The Loan Servicing Representative is responsible for servicing all retail loans, providing accurate loan records and documentation, while maintaining the highest level of customer service. LSRs will be assigned to one or more of following areas as lending volumes dictate: consumer - real estate and non-real estate secured; dealer services; loan payoffs; imaging; escrow; construction; loan support; loan operations; investor accounting and/or modifications. Essential Functions Maximize technology tools available Balance workstations daily Develop knowledge of servicing / origination systems Partner with third party vendors and agencies Review and send customer correspondence Ensure compliance with Northwest's policies and practices Ensure compliance with Federal / State regulations Post loan transactions for all product types Complete new loan set-up and post-closing Process payoff quotes and payoff transaction Process new loan fundings Initiate automatic transfer of loan payments Perform maintenance on loans Respond to customer inquiries Monitor and service escrow accounts Monitor loan collateral records Ensure accurate lien information Perform accounting of force placed insurance Review insurance certificates / policies Ensure accurate insurance analysis Perform accurate flood insurance review Update tax records / online information Perform accurate escrow analysis Research and correct posting errors Ensure total document and data integrity Monitor and follow up on document tracking Perform accurate report reconciliation Meet benchmarks on loan functions / servicing Recommend improvements to procedures Develop customer service levels Meet peak volume periods with efficient, accurate output Complete the imaging and indexing of loan documents Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Qualifications High School Diploma or equivalent preferred 2 - 6 years customer service experience preferred lending experience preferred Administrative Skills, Working Ability to work with financial data, Basic Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.