Public Safety Dispatcher - Evanston Hospital- Days

Hourly Pay Range:

Position Highlights:

• Position: Public Safety Dispatcher
• Location: Evanston Hospital
• Full Time: 40hrs
• Hours: Days - 8am - 6:30 pm

A Brief Overview:
The Public Safety Dispatcher is a critical position responsible for ensuring the efficient and effective communication and coordination of security and emergency response activities within our healthcare facility. This role plays a vital part in maintaining a safe and secure environment for patients, visitors, and staff.

What you will do:

• Receiving and prioritizing emergency and non-emergency calls, including requests for assistance, incidents, and alarms.
• Dispatching Public Safety Officers and other emergency services as needed.
• Monitoring multiple communication channels and responding promptly to all requests for assistance.
• Maintaining clear and accurate communication with Public Safety Officers, hospital staff, and external emergency responders.
• Relaying important information, updates, and instructions to appropriate parties during emergencies or incidents.
• Tracking and managing the deployment of security personnel and resources to ensure adequate coverage of the hospital premises.
• Maintaining real-time awareness of the location and status of all Public Safety Officers on duty.
• Recording and maintaining detailed logs of all incoming calls, incidents, and dispatch activities.
• Ensuring accurate and thorough documentation of incident reports and related information.
• Assisting in the implementation of emergency response plans and procedures during critical incidents.
• Providing guidance to staff and visitors regarding emergency evacuation procedures when necessary.
• Operating and monitoring communication equipment, including two-way radios, telephones, and computer-aided dispatch systems.
• Performing routine checks and maintenance of communication equipment.
• Providing training and support to new Public Safety Dispatchers as needed.
• Staying current with emergency dispatch protocols and procedures.

What you will need:

Education/Learning Experience

• Required:
  • High School Diploma or GED level of education

• Work Experience

• Required:
  • Minimum one year experience as a telephone operator or equivalent
  • Any equivalent combination of training and experience which provides the required knowledge, skills and abilities to perform the job

Desired:

Skills/Knowledge

Required:

1. To be at least 21 yrs of age by date of hire.

2. Able to type at least 40 wpm.

3. Must be physically able to operate a variety of machinery including various two-way radios, and communications equipment; and office machines such as computers, typewriters, calculators, facsimile, copiers, etc. Must be able to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Walking and standing are required only occasionally and all other sedentary criteria are met.

4. Knowledge of law enforcement terminology and procedures; geography for the city of Elmhurst and the surrounding areas; Knowledge of English language for spelling and proper word usage.

5. Skill in multi-tasking- coordinating simultaneous mental, manual and visual activities; observing situations analytically and objectively and relaying details accurately; operating a variety of communications equipment effectively; Reading and interpreting maps to determine locations.

6. Ability to meet attendance schedule with dependability and consistency.

Data Conception:

Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.

Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes receiving instructions, assignments and/or directions from superiors.

Language Ability: Requires the ability to read a variety of reports, records, forms, etc. Requires the ability to prepare reports, forms, logs, etc., using prescribed formats. Requires the ability to speak to people with poise, voice control and confidence, including communication over a two-way radio,

telephone, and intercoms.

Intelligence: Requires the ability to plan work and develop procedures; to learn and/or evaluate complex information in order to make judgments and decisions. Must be able to make independent judgments in absence of supervision. Must be able to acquire knowledge of topics related to primary occupation.

Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages, including legal and medical terminology, and emergency response codes.

Numerical Aptitude: Requires the ability to utilize mathematical formulas. Must be able to add, subtract, multiply and divide.

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.

Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using office and communications equipment.

Manual Dexterity: Requires the ability to handle a variety of items, office equipment, communications equipment, control knobs, switches, etc. Must have minimal levels of eye/hand/foot coordination.

Color Discrimination: Requires the ability to differentiate between colors and shades of color.

Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations.

Physical Communication: Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear). Must be able to communicate via two-way radio, telephone, and intercoms.

Desired:

Licenses/Certifications

Required:

1. Valid State of Illinois Drivers License,(upon hire)

2. This position requires attaining and maintaining certification from the Association of Public-Safety Communications Officials International (APCO); specifically, APCO's Public Safety Telecommunicator 1 certification, sixth edition within (12) months of employment.

3. This position requires the satisfactory completion of a Criminal Background investigation and Driver's License Check initially as part of pre-employment screening and annually thereafter.

Benefits:

• Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

• Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

  When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

  Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

  Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

  Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

  EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.