Concierge Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves -

The Ambassador / Concierge Services provides personalized, creative solutions for individual requests and are a positive representation of JLL and client brands and values. In this role, your focus will be welcoming guests into the client office, knowledgeable about the venue and the surrounding area, as the liaison for high quality service delivery.

As a Concierge you are the first impression of the client's company, and you must have the ability to think creatively, networking with local vendors for rides to hotels, airports, tickets, dry cleaning, car repair/detailing and any other special needs the guest/customer may need assistance with.

A successful leader in this role demonstrates enthusiasm, a personal drive to exceed expectations, flexibility, and an accommodating nature. Additionally, the Ambassador / Concierge Services may procure property supplies, vendor coordination / services, work order management, and bid requests.

What is your day to day?

Front Lobby Liaison

• Lead the welcome, security, badging, and sign-in process according to JLL and client requirements.
• Maintain an up to date building events weekly newsletter.
• Reserve and manage (compliance / quality) collaborative spaces and conference / meeting / training rooms; reset collaborative spaces for next use, issue work tickets for maintenance requests and tech issues relating to the scope of services
• Provide guidance and basic training to Client employees and contractors on the reservation systems

Event Planning

• Ability to organize, market, and lead activities or events. Coordinate events for collaboration (Example: Dinner events, bus trips to ball games, amusement parks, etc.)
• Maintain working relationships with in-house and local catering companies for services in the conference rooms or request by Client employees

• Demonstrate collaboration and teamwork with account wide team and proactively share and apply all learning, successes, and best practices
• Must be team oriented and work closely with other concierges in continual negotiations with merchants, vendors, local businesses and businesses on discounts that can be offered to the client's working population and customers.

Organizational Skills:

• Maintain and update calendar of events and welcome board for current up to date events that are taking place. (Example: tee times, golf special's, current movies, plays at theaters.)
• Be familiar with all conference rooms. Provide current schedules of conference rooms and reserved room information, along with availability.
• Maintain and update Concierge playbook for your building. Work with other teammates to ensure play books and standard of service are symmetrical.
• Performs additional responsibilities as requested.

Required Qualifications:

• 1-3 years quality customer service or related training or equivalent combination of both.
• Working knowledge of Computer applications: Microsoft Office: (Word, Excel, And Power Point). Google: (G- Mail, Calendaring, Docs, Sheets, and Slides).
• Knowledge of Corporate Branding and Global Cultures.
• Posses' excellent interpersonal skills, project a professional appearance, outgoing an energetic personality.
• Self -motivated, Self-starter. High energy individual that likes challenges and thrives in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Familiar with all area activities, attractions, and restaurants.
• Ability to anticipate, identify, and own problems, following up with the best possible solution for the employee or guest.
• Ability to meet and work well with all levels of employees and guests. Ability to multi tasks, remaining calm professional and pleasant even during stressful situations.

Preferred Qualifications

• Associate's degree

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.