New

Customer Service Specialist

PT Holdings LLC
paid time off, sick time, 401(k)
United States, Massachusetts, Needham
95 Hampton Avenue (Show on map)
Sep 05, 2025
Description Position at Ace Service Company Customer Service Specialist Do you want to have fun at work almost every day? Does working in a fast-paced, customer-focused environment appeal to you? Do you enjoy a good laugh but can also buckle down and hustle when it gets busy? If this sounds like you, then we want to talk to you! As a Customer Service Specialist, you'll play a vital role in shaping our customers' experiences when they call for service. You will be responsible for providing excellent service as you answer calls and assist our customers. This crucial role requires a dynamic personality with a can-do attitude and a strong focus on exceptional customer service. *This is an in-person position, with possible Hybrid opportunities, in Needham Heights, MA.* *Full Time/Hourly Monday-Friday 8:00 am - 4:30 pm* If you have a positive attitude and creative problem-solving skills, keep reading. A day in the life... Enthusiastically answer incoming service calls. Track them by entering them into our system. Engage with customers regarding service requests, answer their questions, and help resolve issues. Address issues promptly and with the necessary urgency. Show strong initiative in troubleshooting and conducting research. Take on various roles and assist the team to ensure the department operates smoothly. Open and thorough communication with technicians on their routes through dispatching software daily. Providing quotes to current and prospective customers for services, including the costs of materials, labor, and any additional expenses. Additional tasks assigned as needed that could include preparing customer invoices with precise details, including pricing, calculations, and payment terms, while verifying all information for accuracy. You own this, if you have these basic qualifications... Detail-oriented and highly organized. Proficiency in PC and MS Office(Excel, Word, Outlook). Efficient time managementto handle multiple projects simultaneously, including prioritizing, organizing, and planning effectively to meet all deadlines. Ability to function effectively both independently and as a team member. Self-motivated, proven to learn quickly and work effectively in a fast-paced environment. Experience in 3^rd party billing preferred. Experience with Global Edge or other ERP software preferred. Other duties as assigned by the branch manager. Completion of a satisfactory background check and drug screen is required. Must be at least 18 years of age. Just a few physical demands... Primarily work in a typical office setting. Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed. Balanced Posture: A mix of sitting, walking, and standing throughout your day. Tech-Savvy: Comfortably operate computers and office equipment. We've got you covered... Medical, dental, vision, life, and disability insurance 401K program Paid time off (PTO) and sick leave *$22.00-$27.00 an hour based on experience* *Ready to unlock your potential as a Customer Support Specialist? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional!* About Our Company Ace Service Company is a division of Chicago-based Restaurant Equipment Service Group, LLC, an established food equipment service company with state-of-the-art technology and a commitment to the highest level of integrity and quality. We service and repair commercial kitchen equipment, including cooking, refrigeration, and ice machines. With a large customer base, financial strength, and service excellence since 1947, our company is positioned to grow and thrive in any economy. Ace Service Co. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.