Technical Service Representative - Automotive Coatings

Key Responsibilities

• Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.

• Record weekly inventories and communicate status both externally and internally.

• Perform required tests for material and process systems, and prepare technical reports for customers

• Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.

• Participate in weekly meetings with technical experts to review site projects and activity.

• Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed

• Use PPG digital tools to capture critical data and facilitate problem solving.

• Support any special projects, as needed.

• Provide sales support to maintain and expand business, and ensure effective start-up of new products.

Qualifications

• HS diploma or equivalent required.
• 3+ years of field experience with multiple industrial coating technologies including water-borne base coat/clear coat systems, OEM paint approval process, and specifications OR 3+ years in a technical setting or paint application environment and experience in Tier 1 automotive manufacturing, water-borne Paint mixing and adjustment experience.
• E-Coat experience, a plus
• Digital literacy, and technical report writing.
• Ability to work weekends or is necessary.
• Must have a valid US driver's license.

PPG /PPG