UH Connect Clinical Nurse Advisor

Facilitates care of patients and families to appropriate and alternate levels of care as needed through collaboration with the nurse managers and physicians. Works with leadership to manage patient and family needs working to ease throughput and/or decrease/eliminate any issues. Work with all divisions and staff, including senior leadership to ensure exceptional patient/family experience. Partners with managers and leadership to assure patient/family experience exceeds expectations. Promotes Relationship Based Care and models the UH essential behaviors and core competencies during all interactions with patients, families, physicians and employees.

What You Will Do

• Collaborates with Director to provide competent, efficient and caring services to members and their families
• Develop and maintain close relationships with members through initial orientation, assisting with health care needs, proactive communication, participation in call schedule once a month to provide 24/7 coverage
• Communicates with Director and Senior Leadership team necessary information to provide exceptional care.
• Collaborates to help improve systems that support patient experience including quality improvement projects
• Responsible for maintaining the environment of care and attending to the needs of the clinical staff through visibility/presence in the clinical areas, coaching and6 assisting with patient/family needs.
• Serves as the clinical information resource for care coordinators and liaisons.
• Delivers service recovery to patients and family members to ensure a positive experience.
• Develop and maintain positive relationships with physicians, hospital staff, and senior leaders.
• Schedule healthcare appointments and coordinate administrative functions
• Assist member w/ air medical travel arrangements and cultural needs
• Accompany patients/family to appointments, attend appointment, taking notes as needed and participate in clinical discussion with patient, family and doctor.
• Advocate for patient, family and staff needs.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.